Hipotels Dunas Cala Millor Aparthotel

Staff were excellent...from the reception, cleaners, restaurant and bar staff. All friendly and helpful making for an enjoyable experience. The Animation team were great with the kids and put on some good entertainment. Self-catering apartments have everything you need and are cleaned everyday. Buffet breakfast and dinner wasn't amazing but was ok for the two days we used it. The indoor swimming pool is very small and usually packed. Loads of parking options around the hotel so even though it was busy with cars we never had much of an issue finding somewhere to park each day we returned. Great location, right on the beach and within walking distance of the main street.

We’re home from our stay and ready to review. Hotel is close to the beach, great views, rooms ok, they are dated, which I’d read in other reviews but they serve their purpose. For the first 2 nights we slept on the sofas as sofas as didn’t realise we was supposed to turn them around and make a bed ( the cleaner did that for us ) pillows could be better and lots of the plates/cutlery etc were dirty and needed washing before we could use them. The rooms just need some tlc and they’d be perfect, loads of storage which is a huge bonus, plenty of hangers in wardrobes, our balcony door was a nightmare to close, it was really stiff but did like the extra locks on them for safety of children. Cleaners were great, WiFi available throughout which is a must when travelling these days. We visited during school term time so was able to get a lounger for the first half of the week; the second half seemed busier and more of a struggle for a lounger and also a family of 8 put towels down each morning and went to the beach for a couple of hours so that was 8 loungers gone straight away. Pool area was nice and clean though and perfect for our kids age 3 and 6. Now for a couple of issues we encountered. Can’t comment on the food as we went self catering as prefer to support the local businesses. Some staff we felt was really friendly, one in particular we felt not so friendly. This hotel allows dogs and had we known that we wouldn’t have chosen it. For a start our son is allergic to pets. But then also for 2 nights we was kept awake by a yapping dog, one night it woke us all at 1am and kept barking for over 2 hours. I went to reception but the man didn’t understand what I was saying and I was told to come back in the morning, I wasn’t the only person complaining about it, the next morning I did speak to reception and they did say it would be resolved and by that night it was but not a great way to start your holiday. The lifts are very small in this hotel, we had a double pram ( a city jogger ) and it only just fit in the lift, the kids couldn’t be in the pram though because it wasn’t possible , so that was frustrating and would have been annoying if you had younger children. Unfortunately we couldn’t get a late check out because fully booked. The day before we was due to leave I asked about a late check out and the man said they was fully booked but there was a luggage room, showers and a room downstairs where we could chill, kids could chill etc so we was quite happy with that. So we planned a morning out and thought we’d go back to the hotel late afternoon to get freshened up and charge phones etc before our coach transfer. When I asked the lady at reception she came across quite unhelpful, unless it was more of a language barrier but she didn’t seem keen to help and seemed a case of they’ve had our money now so not interested. She told me there was no room down stairs to relax in, we just wait in reception, no showers because the indoor pool was closed. Then she said there was showers but she’d have to unlock them, then we had to ask twice for our luggage so we could get access to fresh clothes. Then the queue was busy with people checking in, one person on the reception desk dealing with all the guests, I stood and waited 25 minutes at the desk to be given access to the showers and gave up and went and changed my clothes in the toilets and charged my phone there. We loved Mallorca and will definitely return but we will chose a different hotel for next time. Also worth noting, we downloaded the taxi app and for some reason each time we ordered a taxi using the app it never knew where the pick up point was, but if we was getting a taxi back to the hotel they knew where it was ( but that’s not the hotel’s problem )

I am once again writing a review about my stay last week i.e.Easter 2025 as the manager totally misunderstood the last one. We booked with Jet 2, 2 adults and 2 children. Upon checking in we were told that our permanent room was not ready until after breakfast the following day. We were sent to a room on the first floor with 83 euros compensation(to spend at the bar) for the delay of starting our holiday 24 hours as we couldn't unpack properly and relax knowing we were going to be uprooted. The children wanted to use the pool but it was not convenient as we couldn't fully unpack, due to moving the next day. We went into breakfast next day to be told we were not on the list for breakfast, not under the room number on the first floor or the one we should have been moving to on the third floor. Neither were on the list. Off to Reception to complain again. Following breakfast we went to get the key for our permanent room, it still was not ready!!!. Advised to pack up, go out and the staff would move our belongings. Unhappy with that we insisted that we were given a room with a sea view which we had booked over a year ago. I said I would be giving the hotel a bad review and that I would be reporting to Jet 2. I was told that the compensation would be withdrawn if I did and we had to sign a document saying that we had accepted the payment, we assume it meant that we wouldn't complain further. The hotel had clearly overbooked and not for the first time as when went to the Dunas 6 years ago, on the first night, we were sent to ANOTHER HOTEL as there was no room at Dunas even though we had booked by e mail. Overbooked again? Whilst there, the maid took plastic glasses from our room which belonged to us and bore no resemblance to the hotel ones. She also removed the electric card after cleaning, and removed 2 spar shopping bags which were nowhere near the rubbish bin. May I say though that her work was excellent. We also had a key card which had to be reprogrammed as it stopped working. We went to the bar on the 2nd night to use our credit of 83 euros to be told that we had no credit and that we needed to leave our credit card details at reception. We were told in the restaurant that we couldn't order wine by the glass, so we went to the bar to get our own wine, then after visiting the bar to get the glasses of wine from there ourselves, we were told that we could order glasses in the restaurant, to then be told that we couldn't the next night. It was like a comedy of errors, we always seemed to be at reception for one reason or another. This was our 6th visit to Dunas, we love the hotel and where it is situated. Our first few visites prior to covid were good but the last two not so. Its like the left hand not knowing what the right one is doing and to overbook is unforgivable. Is this due to a change in management? We will return to Cala Millor but will not be booking a hipotel as we are not sure we will get what we booked once there. They obviously think 83euros is the right level of compensation for delaying the start of our holiday, compensation we gave them back at the bar, 83 euros of drinks wouldn't have cost the hotel anywhere near that amount. So if you are considering a stay at the Dunas, be warned, you may not get what you asked for.