HM Tropical Hotel

Me and my partner stayed here for 4 days in total. I can’t fault the staff they were absolutely brilliant , they was always really helpful and attentive. The buffet selection was nice considering it is a smaller hotel. My only negative about the hotel was that you had to pay for a drink with dinner, (we was half board) as they are not included. Apart from that it was a very pleasant stay with modern and clean rooms as well as a nice sized pool (considering hotel size) and amenities.

Overall we loved our stay at HM Tropical, But there were a few negatives that warrant a 1-star reduction. First the positives, we booked the ocean view, half-inclusive (breakfast and dinner - dinner drinks, even water, cost extra, breakfast drinks are included). The view was nice and the meals were not bad for buffet meals. Loved that breakfast went until 10:30 so we could sleep in a little if we wanted, and the selection and quality of dinner was acceptable and it was so nice not having to find a place for dinner. After spending 3 weeks in other parts of Spain we found all restaurants to be on the slow side and very hit or miss on the food quality, so having a fast dinner option with decent food was nice after going on an excursion. The only excursion we did through the hotel was bike rental and overall that was a good experience. We biked to the cathedral and to a round castle on a hill that had great views of Palma, would recommend visiting both. Our number one complaint was the elevators, they are very small, slow, and there were often several people waiting, so we often chose to climb the 5 flights of stairs rather than wait and try to crowd into the elevator. The room was definitely on the small side and really needed a dresser so you could unpack and get comfortable, if I'm staying more than 1 night I don't like living out of my suitcase. The balcony light comes on automatically and can't be turned off, and stays on until sometime in the morning, it felt bright and the curtains were not quite blackout, it would be nice if they let less light in. I felt like it was a good price and would stay here again. Sunset from the sky bar was also very pleasant.

Just Find Somewhere Else - This hotel has some of the worst front desk service and business ethics I have ever seen. My inbound flight was delayed and the hotel canceled my reservation with no warning, even after sending them a message alerting them of the delay. My prepaid room wasn’t refunded and as stated earlier my entire stay was canceled, then promptly resold to someone else prior to my arrival. With the hotel fully booked the response from the front desk was simply “you’ll just have to find somewhere else” so I’m giving that advice to anyone considering staying here, “Go find somewhere else”