Hokuten No Oka Lake Abashiri Tsuruga Resort

It was a much delayed but a much needed review. Our stay was in Feb 2025. This was our first trip to Abashiri, and here’s my honest review of this wonderful hotel. Pros: • Exceptional Customer Service. If I could rate their service higher than 5 stars, I would! On our first day, a staff member accidentally damaged our luggage handle. The team was incredibly apologetic. It was their first time encountering such an incident. They went above and beyond by purchasing a brand-new luggage that same night and delivering it to us by 8 AM the next morning! They even offered hotel goodies as an additional apology. • Stunning Views – Since we visited in winter, we had the most breathtaking view of the frozen Abashiri Lake. • Delicious Food – The hotel offered a great selection of breakfast and dinner options, all of which were absolutely delicious. • Convenient Shuttle Service – The hotel provides a shuttle service to popular destinations, though the schedule varies by season. • Onsen Experience – While we didn’t use the public onsen, we did enjoy the outdoor foot onsen. A special mention also goes to the cozy fireplace, it added to the overall charm. Cons: • Remote Location – The hotel is quite far from the main road, so you will need to rely on the shuttle to get around. If you have an early morning train, I wouldn’t recommend staying here. It's just too much hassle (we learned this the hard way!). • Slightly Dated Rooms – Given that it’s in a small town, the rooms do show some signs of aging. However, they are clean and very spacious, which helps make up for it. Overall, this hotel provided an incredible experience, especially in terms of service and scenery. If you don’t mind the remote location, it’s definitely worth a stay!

Extremely helpful staff. Beautiful and clean resort. Our room with private ones has a beautiful nature view, very spacious and a massage chair!

A gorgeous property, full of wood decor and carvings. Called property to pick-up from Abashiri Stn. To best enjoy the tranquility and facilities, do stay a minimum of 2nights. We stayed 3 and a complimentary serving of crabs, botan shrimps, sashimi was served. Very fresh Hokkaido ingredients at meal times. However, most cooked food were done by foreigners and therefore not authentic. Hotel does provide transportation to/from major sightseeing spots. Free use of washing machine and dryer. Just buy detergent from reception at Y55. Booked direct on hotel website for best deal. Totally enjoyed our stay. Everything met our needs to make stay comfortable and relaxing. Would love to visit again.