Holiday Garden Hotel

What a waisted and disappointing holiday. Definitely not a 5star hotel The hygiene of the place is diabolical. Everything is very filthy, including the area, rooms , restaurants, plates , cutlery bedsheets and their glasses. Very limited food choices, breakfast almost nothing at all. You need to join a very long and slow moving queue to get any food. No kettle in the room, and cold drinks. The only good thing about it is the Spa, Mami guy is absolutely fantastic. Their food hygiene is shocking, Flies flying around, cold buffet kept exposed without refrigerator.

Been tere for a weeks with my family ,this hotel workers are very rude . Rooms are very old and shit dirty ! Not washed well pilates cutlery glasses. Latest foods are remainders they doesnt Care about the foods,give you shit and nőt enough for all people, or most peoples... Very sad I wasnt smarter and not read the comments before book. Shame.

Our recent experience at this hotel, booked through Love Holidays, was deeply distressing and unacceptable from the very start. Although our check-in was scheduled for 8th July 2025, the rooms had been paid for from the 7th, allowing what should have been ample time for cleaning and preparation. However, what we encountered upon arrival was shocking: • Both rooms were visibly dirty, clearly not cleaned prior to our arrival. • The bedding and laundry were stained and discolored, appearing almost black – completely unhygienic and unacceptable. • The toilets were filthy and in extremely poor sanitary condition, making us hesitant to even use basic facilities. • Towels smelled unpleasant, as if they hadn’t been washed properly or were left damp for too long. • Common areas, hallways, and shared spaces throughout the hotel were also poorly maintained, creating an atmosphere of neglect and lack of basic hygiene standards. We immediately raised our concerns with the receptionist, who showed us four alternative rooms – all of which were in the same appalling condition. When we expressed our intent to contact Love Holidays about the situation, the receptionist responded dismissively, saying: “Then we will wait for it,” and turned away – a response that was both unprofessional and completely lacking empathy. To make matters worse, the manager briefly appeared, communicated something to the receptionist in Turkish, and then walked away without offering any solution or support. We were left feeling helpless, disrespected, and entirely unsupported. To add to this, we were made to wait three hours to access our rooms. When we later asked if this lost time could be compensated at check-out, the staff began shouting at us, telling us to leave the reception area. Despite our efforts to remain calm, we were repeatedly told to “leave” and were met with raised voices and unwarranted hostility. At the time, there were no other clients at the desk, and we too were paying guests who deserved respect and assistance. This entire experience has caused us undue stress and anxiety, and we feel that we were misled by the information provided at the time of booking. The conditions we faced fall far below any acceptable standard for accommodation. That’s not a 5 stars hotel I can’t even say they can have 1.