Holiday Inn Derby Riverlights by IHG

A nice hotel in the centre of Derby. Rooms were comfortable, especially the executive ones. The buffet breakfast was tasty and the choice was good. The best thing about this hotel was the staff. Every one of them were helpful, supportive and went about their jobs with a smile. On check in we had an issue with the allocated room and they swapped it with no fuss or bother. Fantastic service from start to finish. Thank you for a great stay.

Was met at reception by SNEHA who was an absolutely brillianty professional..she sourced us a tv remote and recommended a couple of local sights...the hotel was spotlessly clean and our room was so comfortable. An ideal base for our night away.

Absolutely Unacceptable and Disrespectful - 0 Stars! I have never in my life experienced such appalling treatment from a hotel. This place is an absolute nightmare. What happened: I left my room for a few hours, only to return and find that I had been CHECKED OUT OF MY ROOM WITHOUT MY CONSENT. Not only that, but all of my belongings—my clothes, personal valuable items, and luggage—had been thrown into TRASH BAGS and left in a storage room like garbage. WITH MISSING ITEMS THAT THEY COULD NOT LOCATE I was horrified. Who in their right mind thinks it’s okay to treat a guest’s belongings this way? The staff had no explanation other than a vague "miscommunication." You don’t just throw someone’s personal items and valuables into trash bags and act like it’s not a big deal or that this is an acceptable "policy". My belongings were treated with zero respect, and I’m still in shock over the utter lack of professionalism from the staff. To make matters worse there were even some missing items and that the hotel management refused to help me find them until Monday as it was on the weekend. My flight was the next day so this was not helpful at all. The staff was dismissive and unapologetic when I confronted them. They acted like it was MY fault for not responding to them as I was out for a few hours even though they did not try to contact me directly. Since when do I need to notify a hotel every time I leave my room? Isn’t that what I’m paying for—a place to stay? And also what kind of hotel policy allows them to touch a guests personal items without their consent. This was a total breach of my privacy. And an overall humiliating experience to have to rummage and find my belongings in a pile, tampered with, MISSING ITEMS. I could understand if they charged me an extra night or try to do something else but this bizarre situation has left me speechless. Also mentioning that this was on a business trip where the same poor treatment was given to my colleague if not even worse. This place is a disgrace to the hospitality industry. Not to mention the manager in charge was avoiding me the whole time. The rooms were average at best, but this incident was the final straw. I will never, EVER stay here again, and I urge anyone considering this hotel to RUN THE OTHER WAY. Save yourself the stress and humiliation. 0 stars. Absolutely unacceptable.