Holiday Inn Express Cancun

Room: spacious, modern and clean Bathroom: OK, not my favorite Breakfast: great variety Location: OK, opposite a massive mall, lots of food & beverages options but relatively far from the beach

Disappointing Layover Stay – Be Very Cautious! After a long international flight, I was looking forward to a restful stopover—but this hotel experience only added to my exhaustion. The confirmation email clearly instructed me to wait at Gate 1 for international arrivals. A grey van pulled up with City Express written on the side and honked. Naturally, I got in, assuming it was my ride. Big mistake. Apparently, there are two City Express locations in the area, and I ended up at the wrong one. To fix the error? A $65 taxi ride for a 12km correction. Absolutely ridiculous and easily avoidable with clearer communication. Upon finally arriving at the correct City Express, I was shocked to discover there’s no restaurant onsite. They offer in-room service, but the food is of school cafeteria quality at best. Besides the breakfast (which was basic but passable), there were no other food or drink options available at the hotel. How is that even possible at an airport hotel? The final straw was the airport shuttle. I had pre-arranged a 6:30am shuttle, but when I tried to board, I was told my name was listed for 6:00am (??), and I couldn't board the van—which left nearly empty with only 3 people. I had to book a completely new ride at 7:00am to the exact same location. Preposterous. Room: Fair enough. Bed was comfortable and clean. No complaints there. Overall, this was a frustrating, disorganized experience that made a tiring travel day even more stressful. I would not stay here again. Travelers, beware. ** This may carry the Marriott name, but it delivers none of the quality you’d expect.

I thought because this hotel bears the Marriott name, it should have a decent standards. Well, the rooms were small, old, and simply not very pleasant. When we got to our room and turned on the AC unit, it was so noisy that I had a difficult time falling asleep. The location is decent; close by many shopping places and downtown Cancun (not hotel zone downtown). The breakfast was pretty good. I felt the price we received was high for the kind of hotel it was. Luckily we only needed to stay here for one evening.