Holiday Inn Express & Suites Charleston Arpt Conv Ctr Area

We picked this hotel for its airport shuttle, but it didn’t disappoint in other ways either. There are several restaurants within walking distance; service was professional and it was comfortable and clean. (There was a great little night light in the bathroom that didn’t show in the sleeping area—why is this not standard everywhere?) I did take the shuttle, and left my phone on the seat when I got to the airport. I called the hotel and the shuttle driver was able to turn around and bring it back to me—it was sooo nice!! Would definitely stay here again!

Great customer service!!! Clean rooms, nice hotel but the customer service is what takes the cake. Stacy checked us in at midnight and was enthusiastic and genuinely kind. We talked sports and she made food recommendations. Check out was just as smooth.

I don't know what it is but after my experience here, I'm guessing that hotels in busy spots like this purposely do better and are better than the ones in less busy areas. The guy at the counter was super nice and helpful and it felt clean in the building with ample space. The room was nice and felt clean as well. Breakfast was great. I don't have any complaints. I did not use the pool, hot tub or anything like that but it was a very good experience.