Holiday Inn Express & Suites Johor Bahru by IHG

My room was clean and cozy (my pillows were excellent), despite its tight size. Perfect if you're looking for a no-fuss stay. The staff was courteous and helpful (shout out to Abbas from the Great Room). Flaws: the walls ARE thin (you can hear other guests or even housekeeping making noise from the corridor -- made me think twice about using the hairdryer); there's nothing interesting near the hotel location; the ironing facilities are available on level 2, not in the room.

We stayed in a two bedroom suite. It was small and compact but it is worth the money. love the room cleanliness. Receptions are friendly. The breakfast, even though limited options but highly tasty. the individual room has their own tv but some channels may not work.

I’m currently staying at Holiday Inn Express & Suites Johor Bahru for 5 nights, but my experience on the very first night has been extremely disappointing. Upon checking in, I was assigned a room located right next to the air-con compressor units, which produced a loud, constant noise that made it impossible to rest. I requested to change room and specifically asked the receptionist not to assign me another room near the compressors. After waiting over 10 minutes, I was given a new room. I asked again whether it was near the compressors, and the receptionist assured me it was not. I went back to the room, packed everything and moved to the new room. Unfortunately, the noise in this second room was even worse than the first. I went back to the front desk and raised the issue again. This time, I had to wait almost 20 minutes for another room change. Once again, I emphasized that I did not want a room near the compressors. The receptionist told me this third room was near the compressors, but claimed, “the sound is quieter.” I went to check it before moving (avoid all the packing hassles) — and found it was still unacceptably noisy. At this point, I had packed and unpacked multiple times. When I returned to the front desk for the third time, a different staff member (a gentleman) assisted me. He acknowledged that they were short on rooms for the night and offered me a pair of earplugs to “survive the night,” promising a better arrangement the following day. While I appreciated his effort, the issue was not just the room — it was the lack of attentiveness and empathy shown by the earlier staff member. She failed to understand my concern and caused unnecessary stress and inconvenience by repeatedly assigning me rooms with the same problem I was trying to avoid. This is not the level of service I expect from a trusted international hotel chain. I sincerely hope the rest of my stay will be handled more professionally. Management seriously needs to review how customer issues are addressed, especially when guests raise valid concerns.