Holiday Inn Lancaster by IHG

We enjoyed our stay the rooms were clean and as you’d expect. Food choices were very varied. Breakfast times were really good and relaxed- up to 10.30. A fire alarm went for real: staff responded brilliantly- it turned out to be false alarm but they didn’t know that at the time. All the staff we met were great and breakfast choices really good. Thank you

We had a lovely overnight stay here yesterday. Young man on reception called Paul was very friendly and chatty when he checked us in . Room was nice and clean and beds very comfortable. I had asked on the reservation for a written happy birthday message to be in our room when we arrived- I was a little dissapointed that it wasn’t there but 10 mins later a staff member came to our room with a bottle of Prosecco and wished my husband a happy birthday. I hadn’t expected this at all and it was a lovely gesture. Breakfast was lovely and a great selection to chose from , both hot and cold. My kids loved the pancakes and same man from reception was a waiter during breakfast and made a big fuss of my kids telling them the pancakes were all theirs! He really stood out amongst the staff and is brilliant at his job. Only downside of the stay was that the pool shut at 7.30pm when it says 8pm on the room sheet and on the leisure suite door. Had we known this we would have got in sooner- we only got to the pool at 7pm! Overall great stay though and would go again

Hotel has just enough parking late at night. Checking in went OK. For some reason allocated a dated double double bedroom (room for 4) located on the 2nd floor. For some reason at 8.30am cleaning tried to enter my room. Obviously, not happy so wasn't dressed or had gone downstairs for breakfast. Breakfast was a you expect providing a wide selection. OK, last minute booking but atmosphere wasn't right.