Holiday Inn Lucknow Airport by IHG

I’ve been visiting this hotel from couple of years and the service has always been great. Ishtiyaq ji’s and Chaynika ji’s response is fast Arjun ji always welcomes with warmth smile. Food is good. Location of the hotel is ideal for airport users. Bathroom Hygiene is very good. Beds are always clean. Room carpet can be cleaner.

Conveniently located near the airport - had a great one night stay here. The food was good and the rooms were well kept and spacious. My only drawback is that the staff when communicating talk extremely softly and it became a bit of a pain for the back and forth when ordering room service. Small thing - but otherwise great stay!

Dear Hotel Holiday Inn Team, I am writing to share my recent experiences at your hotel, which have raised concerns about the food safety and hygiene standards. On August 12th, around 22:35, I dined at your evening buffet and was served Chicken Malai. Unfortunately, upon inspecting the dish, I found a hair in it. I immediately brought this to the attention of the Floor Chef and Duty Manager, who took the issue seriously and apologized for the inconvenience. The Chef and Duty Manager offered to replace the dish, but given the nature of the issue, I decided not to continue with my meal. As a guest, it's unsettling to encounter such an incident, and it raises questions about the quality control measures in place. Furthermore, I had a similar experience the previous day when I requested your floor team to send some fresh dishes from the buffet to my room as I returned late from a site visit. To my surprise, I received leftover food from the buffet, which was not what I had requested. This incident not only raised concerns about food handling but also made me question whether the hotel was prioritizing cost savings over serving fresh food to guests. While I appreciate the prompt response from the Chef and Duty Manager regarding the hair incident, these experiences collectively raise concerns about the overall food safety and hygiene standards at your hotel. I understand that mistakes can happen, but I hope you'll take this feedback constructively and review your quality control processes to ensure the highest standards of food safety and hygiene. I hope that you will take my feedback seriously and take necessary actions to address these concerns. I look forward to hearing from you and seeing improvements in your Service.