Holiday Inn Northampton West M1 Jct 16 by IHG

Lovely rooms with a great breakfast area where groups can gather. Good selection of items, including gluten free options. Everything you needed was in the room, including an iron and a hairdryer you could use in front of the mirror. Very comfy beds and I appreciated the desk and chair.

Clean tidy. First time visitors and reception was friendly. Hall ways and room clean and tidy. Shower was immaculately clean. House keeping clearly take pride in the up keep of the hotel. I think this was the cleanest holiday inn I have stayed in. Well done to all the staff especially the house keeps for keeping such a big place clean and above all the other holiday inns I have visited.

Booked a room to rest after a long drive, planning a further drive later the same day, £85.00 for a room which the receptionist said would be very quiet. After 3 hours of sporadic drilling in a room below mine I obviously couldn't sleep, when checking out there was barely any form of apology or refund, the lack of acknowledgement to my complaint was enough to convince me that this particular Holiday Inn might be worth avoiding, other people might be luckier than me on there stay at this Hotel, however this is my opinion on pretty poor customer service.