Holiday Inn Osaka Namba by IHG

We booked a room with two doubles and two singles. The room was fine, whilst cramped it had all the amenities. Beds were nice and comfy after a long day of walking. Location was fantastic. Minutes walk to Dotonborri hub. Stations within 10 minutes walk, konbinis a few steps away. Staff were very helpful, spoke English and no issues. Breakfast was downstairs in the adjoining restaurant and was nice. If you're a westerner be prepared for japanese breakfast (which is like lunch). There are microwaves in the lobby to use. So feel free to warm up your konbini meals. Only downside was guests smoking 🚬 in rooms. It is a non smoking hotel, but some inconsiderate guests decided to smoke at night time for 3 days we got smoke smell in the hallway and into our rooms. Would recommend if your not too fussed and ready to explore.

OK, but not great. This Holiday Inn was a bit of a disappointment. We were coming from the Holiday Inn Kyoto Gojo which was fantastic, which made this property more of a let down. The entire hotel is in desperate need of a refresh, carpets are stained throughout and the carpet in the restaurant is threadbare in spots. The room was a good size (for Japan) and the blackout curtains worked well. Our room was quiet as well. However, the tub had loads of mildew and mold where it meets the wall. The coffee in the room was instant, which was OK, but not as nice as the in-room machine in Kyoto. The drawer that the in-room safe was in was missing and the safe was not bolted down. The restaurant played American hip-hop with explicit lyrics at breakfast. I understand that English isn't the main or first language here, but this is an international brand and that is not acceptable. On the bright side, the location is fantastic as it is close to loads of restaurants and several subway stations. I would stay here again if the price were right, but one can find similarly priced hotels that would be a better option. We stayed primarily because it was a IHG property and we could book a room with three single beds.

We Were Robbed While Sleeping — Holiday Inn Namba Took No Responsibility We arrived on July 12, 2025 and stayed at Holiday Inn Namba expecting a safe and comfortable experience — but we were robbed while sleeping in our room, and the hotel showed zero accountability and offered very little support (apart from the manager accompanying us to the police station to file a report). Valuables including cash, a watch, and a gold necklace were stolen while we were asleep. When we reported the incident, the hotel checked their system and simply said that no one had entered our room (except us at around 9:30 PM), so they refused to acknowledge that the theft even occurred. It felt like they were implying we had made it up. What’s even more alarming: * No CCTV in the hallways or elevators * No key cards for elevators — anyone from the street could access guest floors * But the day after the incident, we noticed that key card access had suddenly been activated for the elevators. When we asked the front desk about it, they said it had been under repair. How is this acceptable for an international hotel chain? We felt completely exposed, unsafe, and unsupported. The police were called but focused only on questioning our friends. My husband even offered to take a lie detector test, but no one took him seriously. The situation was made worse by the language barrier and the dismissive attitude of the hotel staff. This was an incredibly distressing and frustrating experience — not just because of the stolen items, but because of how the hotel failed to respond. I care deeply about the safety, privacy, and peace of mind of my family and friends. Based on our experience, I cannot recommend this hotel to them. In my opinion, this hotel is simply not secure.