Holiday Inn Shanghai Songjiang by IHG

Good location, great staff...but rooms need some care ( a/c not work and not work properly, windows is not possible to close ), breakfest is mainly for local.

Rooms and beds are good, the young staff at the front desk are not service-oriented and serious enough though. They regularly make fun of customers when they leave the counter. The bar at the lobby is good and service we received excellent! Although we can't say the same for the "All day dinner restaurant" at the 2nd floor. After welcomed they leave you sitting and waiting. Even after 20 minutes no one came to take our order and drinks, despite of enough personnel being around and only a few table's occupied. They were to busy with their phones or other colleagues. Breakfast buffet was good and enough to choose from. But the same issue here, personnel get together to chat with each other. In my opinion not done in front of customers, again lacking service a hotel should offer. Anyway it's a good hotel no doubts, however you may expect more service from a Holiday Inn!

You have to pay your full stay upfront plus deposit. Unlike what is mentionned at check in the deposit is not returned at check out but later on if you pay by card... Swimming pool is not available, the open time of fitness room is reduced versus website and you need to register at the reception before. The breakfast is average with a few option. The room are ok even if the bath tub in mine was not possible to close making it impossible to take a bath.