Holiday Inn & Suites Pigeon Forge Convention Center by IHG

Great hotel. Wish there was better communication regarding a booking issue with a third-party service, but staff was helpful with it. Room was clean, given that a lot of children, you can expect to hear hallway traffic, but it was fine. Some rooms have balconies, which was nice.

BEST hotel in Pigeon Forge! Updated, well appointed, good view, roomy, great price value and friendly customer service. Jazmin was terrific as well as the bartender in their on site restaurant/bar This will be our go to hotel in the Smokies.

My husband and I brought our grandchildren and our daughter to the mountains for a special trip. We arrived last night on 5-1-2025. We had originally booked another hotel and checked in there and when I say it was horrible it was horrible. We then booked This Hotel and when I say they have been so accommodating and helpful and even let us check in our room early due to the fact of the experience we had at the other hotel. The room here is so clean and so nice. The staff at check in has been amazing. We first were greeted by Allie who helped us get checked in early since we had the other hotel experience that was horrible. Then when we came back to actually go up to our room the lady and gentlemen at the desk was amazing. I highly recommend this Holiday Inn