Holiday Inn & Suites Shin Osaka by IHG

For a Holiday Inn it was amazing. The restaurant was great though breakfast could be better. The bigger rooms have everything you need. Staff is very friendly . No frills but it’s well equipped, super clean, and inside of rooms feels quite new. Super good price value. Great for families as well. A little bit of a walk from Shin Osaka station but they have a shuttle.

The hotel was adequate for our needs, though the room was a bit small. Some staff members were friendly and helpful, while others were less so. The hotel is about a 13-minute walk from the nearest station; however, they offer a shuttle service every 20 minutes that accommodates up to nine people. Keep in mind the shuttle can fill up quickly. The breakfast buffet was average—nothing exceptional. The lobby is quite small, which can feel a bit cramped. For coffee lovers, the hotel’s coffee wasn’t great, but there is a very good coffee shop nearby, as well as a Starbucks within walking distance. One definite plus: the room included a washing machine, which was very convenient for our stay. Overall, while there were a few downsides, I would stay here again

I checked in today and unfortunately had a very disappointing experience that I feel compelled to share. First, I was only given one room key card at check-in, despite there being documents prepared for two guests. The check-in felt rushed and I was quickly asked to choose one of the free perks as a member. I chose the beer, but was not informed that there was no bottle opener in the room. I had to go all the way back downstairs just to have the beer opened. If the room is not equipped with a bottle opener, this should have been mentioned upfront. When I asked for help with my luggages, the front desk simply accompanied me to the room and left without assisting me in bringing the luggage inside. It felt inattentive and unprofessional. I also wasn’t informed of the number to call the front desk from my room, which meant I had to go downstairs again just to ask how to reach the front desk. To make matters worse, when I requested an iron and ironing board, I was told the hotel has no irons available and that I needed to go to the laundry room myself to get one. I was surprised to hear that a hotel of this class does not offer basic amenities like an in-room iron. The front desk lady is called “Surina kunimasa”, she speak in a very disrespectful and rude tone. She should not represent holiday inn at all. Overall, the level of service has been very disappointing and far below expectations. I hope you take this feedback seriously and work on improving the guest experience Updated after 5 days of stay: The hotel is not in a convenient location, it’s over a 15minute walk from the red subway line, which is tough if you have heavy luggage. There is a complimentary shuttle bus every 20 minutes, but it only holds 9 people and is usually full. If you’re not down at the designated time or the shuttle is full, you’ll likely miss it and have to wait another 20 minutes. Also, be aware that there’s no shuttle service between 12 PM and 2 PM, which makes it even more inconvenient if you’re planning to leave during that window. The hotel is in a very quiet residential neighborhood with nothing much around, very limited shopping and dining options nearby. If you’re looking for a lively area with easy access to food, shopping, and that vibrant Japanese city feel, this hotel is not the best choice for you.