Holiday Inn West Perth by IHG

I love everything about this hotel. The room is spacious, clean and smell great. I’m also feeling extremely grateful to be served by Mostafa at the front desk during check-in, he is very friendly, helpful and patiently explaining everything to us in details with smiley face. This gave perfect first impression to us to this hotel. Great job Mostafa, we really appreciate that 🌻

I had the pleasure of staying at this property while attending a course, and I was thoroughly impressed with my experience. The staff at the reception went above and beyond to assist me, particularly after a long day. They kindly looked after my suitcase while I parked my vehicle, ensuring I felt well taken care of. The location is situated in a quiet area, offering a peaceful environment perfect for relaxation. The bar and restaurant provided a comfortable setting to unwind, with excellent ambiance and service. Overall, I would highly recommend this property and would not hesitate to stay again if I need accommodation in Perth in the future.

The reception staff were friendly and helpful throughout my stay. The hotel’s location is excellent—peaceful and tucked away from the city's busy areas, yet still conveniently close. Cafés and other amenities are just around the corner. The room was clean and well-equipped with most of the essentials. A pair of in-room slippers would have been a nice addition. The main downside was the housekeeping service. Towel replacements were inconsistent—there were times when hand or face towels, and even basic items like toothbrushes, were missing. Used towels placed on the floor were not always replaced, and I had to contact reception to request fresh ones. Even then, housekeeping did not deliver them, and the reception staff kindly brought them up instead, which I appreciated. On another occasion, despite having the 'Do Not Disturb' sign displayed, housekeeping still entered the room, replaced some towels, but did not make the bed or empty the trash. It seems the housekeeping team could benefit from better training and management. Aside from that, everything else during the stay was smooth and enjoyable.