Holland House Hotel Cardiff By Sunday

We had a huge room with a king sized bed and two massive windows with a fantastic view of Cardiff City Center. Aircon throughout the hotel and in rooms which you can control yourself. All the staff are so helpful and friendly. There's always someone at the front desk with a smile ready to help you. It's immaculately clean everywhere too. Only a 15min walk to the Shopping Center St Davids.

Very spacious rooms, but stiflingly hot, AC does not work and you cannot open the windows. So makes for an uncomfortable stay. Would much prefer a small room with a window, might actually be able to get some sleep. Really not what I expect from a 4 star hotel. The spa facilities are actually very good, just not maintained. Two of the four masculine showers work (I believe it's the same in the female changing rooms). Both poolside showers out of order. Door to the steam room only shuts with a plastic bottle wedged in it. Water fountain out of order. Really guys? Just a little maintenance and it would be very good. Just feels like the place could do with a little attention to bring it up standard.

Premium price, 1* experience. Avoid this hotel at all costs. We had the misfortune of staying at this hotel on a busy Friday night for £260. Our room was 30 degrees plus for the entire duration of our stay so as a result we got no sleep. We asked the staff whether we could move rooms, get extra fans, and any tips on how to cool down the room, but they couldn't care less. What makes this worse is that after reading reviews they've had no air-con in any rooms for at least a month. If they'd pre-warned me I would have cancelled and re-booked elsewhere rather than staying here. The room also had a horrible damp smell, the sink didn't drain, and king sized bed was just two single beds pushed together. We paid an additional £24 for breakfast before we went to our room. The breakfast was disgusting and mostly inedible. You'd be better off getting breakfast literally anywhere else. *EDIT TO RESPOND TO OWNER* I emailed you via the email address you suggested over 4 days ago and I'm yet to receive a response.