Hollywood Casino at Greektown

I absolutely love the Hollywood Casino Hotel! We have stayed a few times and every time the rooms are remarkable! I don’t want no other room, but the Luxury King Suite! Amazing views, relaxing atmosphere, and it definitely is a vibe with your significant other. Book this room and ask for a corner room and a high floor. I promise you won’t be disappointed! It comes with 2 bathrooms..one is a half bath, amazing views of the city, the Detroit River, and a front sitting area for guests ,or for you to have a change of scenery with your spouse. I love this room and the huge bathroom with the walk in shower, separate toilet room, and a tub that sits right at the window for you to relax and view the city. Book this and you won’t be disappointed. I promise.

May 31st- June 1st was by far the most inhospitable hotel experience I’ve ever had. While the room looked nice, our bathtub was inoperable during our stay and wasn’t fixed until right before our check out time, which is right where the problems began and things only went downhill from there. The staff were rude, unwelcoming, and unprofessional. We had a discrepancy about check-out timing, were denied late check-out, and harassed by maids and security while waiting for a luggage cart. To make matters worse, we were later charged for “smoke” in the room—despite no one ever smoking there and the hotel not being able to proved proof ! When we returned to dispute the charge, we were met with more hostility. After repeatedly asking to speak with a manager PRIOR to our return, we were finally seen by the assistant manager Chelsea, who was dismissive and passed us off to Ms. Armstrong, Head of Security. She approached with two guards, prompting me to believe she was prepared for a conflict rather than resolution— and she was ! She refused to listen, and quickly tried to remove us. When I began recording the encounter out of disbelief, she threatened to ban me from the casino! This is a HOTEL with ZERO HOSPITALITY. Beautiful rooms mean nothing when the service is this terrible. Skip the stress and all the hassle avoiding construction and stay somewhere like MGM—far more professional and pleasant. I won’t be returning to Greektown, and honestly, being banned would be a favor.

‼️WARNING‼️ 💩 Filthy bed. 💩 I recently stayed at this hotel for a few nights and was appalled by the state of the room and bed. The overwhelming stench of feces was unbearable 🤢, and it seemed to be coming from the bedding beneath the presumably clean sheets. Disgusting 🤮 Upon closer inspection, I was horrified to find that both mattress protectors were stained with large patches of excrement and showed no signs of having been washed. This level of neglect and lack of cleanliness is unacceptable for any hotel. I expect a thorough investigation and immediate action to rectify this issue to prevent future guests from experiencing the same disgusting conditions. ‼️MANAGEMENT‼️ must prioritize staff training and quality control to ensure excellence in service and operations