Hollywood Hotel

The breakfast and dinner were delicious and satisfying. The staff were generally warm and polite. However, the rooms need maintenance (such as non-functioning faucets), and the hotel’s fire exits are locked. Considering that a recent fire caused the deaths of dozens of people for this very reason, I believe this issue should be taken seriously.

There were spiders in the room, even spider webs in some corners. Overall cleanliness was very poor. The breakfast plates were dirty, and hygiene was almost nonexistent. There were also many dead spider remains and a lot of mosquitoes. Other guests staying at the hotel were quite rude and noisy. Unfortunately, I was not comfortable during my stay and was very dissatisfied. I do not recommend this place.

I’m not usually one to complain, but my recent stay at this hotel has compelled me to speak up. From start to finish, it was one of the worst hotel experiences I’ve ever had. Over the course of my three-day stay, not once was my room cleaned — no fresh towels, no trash removed, no beds made. For a hotel that claims to offer even basic hospitality, this is completely unacceptable. The reception staff were not only unhelpful but also shockingly rude. Any time I approached them with a concern or question, I was met with indifference, eye-rolls, or short, dismissive answers. It felt like I was an inconvenience to them, rather than a paying guest. The level of customer service was abysmal. As for the room itself — it was dirty upon arrival and stayed that way throughout my stay. The floors looked like they hadn’t been mopped in weeks, there was dust on most surfaces, and the bathroom smelled musty and felt unhygienic. I genuinely felt uncomfortable sleeping there. The general state of the hotel was equally disappointing. Hallways were dimly lit and smelled stale, the elevator was unreliable, and common areas were poorly maintained. I expected a modest stay, but this fell far below even the most basic standards. That said, I want to take a moment to acknowledge the only highlight of my experience — the restaurant staff. They were warm, courteous, and professional every time I visited. They went out of their way to make guests feel welcome and provided excellent service despite the chaos in the rest of the hotel. A sincere thank you to them for their effort and hospitality — they were the only bright spot in an otherwise dismal experience. 👏👏 Unfortunately, even their kindness isn’t enough to save this review. I would never recommend this hotel to anyone, and I certainly won’t be returning. There is no excuse for such a lack of cleanliness, professionalism, or basic customer care. DO BETTER ! !