Homewood Suites by Hilton Los Angeles International Airport

Great staff and very helpful to us. They got us a room since we landed from Tokyo at 1 pm and needed sleep. The staff were very understanding about late checkout as well. We paid for a suite, so the kids got their own room to sleep. One of the kid slept for 22 hours... So the bed is very comfortable.

I think I have just probably stayed at the worst Hilton property that I’ve ever stated in all the years I’ve been staying with Hilton! This complaint is against the Homewood suites Los Angeles international airport. 1) I was told by the property that they use a shuttle service from the airport that’s called Joe’s parking and to look for their vans. I stood outside the airport exactly where I was told and two of their vans drove by without even slowing down and were on the far lane where you can’t even step out anyways because of traffic and finally when I saw another one, she was in a closer lane, but still did not pull over or had no intentions of slowing down until I flagged her down. When I got to the hotel, I discussed this with them and was told that five previous people had just complained about the same situation where the vans were not stopping. What is the point of having a shuttle service if they’re just going to go driving around the airport like merry-go-rounds?! So while every other Hilton hotel in that area had their vans come by several times while I stood out there for close to an hour it’s quite obvious that they need to select a different van company or we have their own like the other Hilton properties do at LAX! 2) The lounge chair at the pool that I laid on, the cushion was so worn out that the metal bar from the chair was digging into my back 3) when I checked in, I asked the lady if I could have a room with some kind of view. However, I couldn’t even see out the windows they were so filthy. So obviously, I had no view of anything. See photos attached. 4) then on the morning of my departure, I had planned to eat breakfast which that was another disaster. They had expired yogurt on display for people to eat and rotten fruit (orange had green mold all over it) in the fruit basket. They had no hard boiled eggs. I’ve never seen a Hampton or Hilton didn’t have hard boiled eggs! that being said, I have every intention of contacting the food health safety inspector in Los Angeles county this week to have them inspect that place. The employees just don’t care and when I told the girl at the front desk when I checked out about the expired yogurt, she copped an attitude with me. it’s illegal to serve expired food and definitely unsafe! 5) This is also the only Hilton property I’ve ever stayed at with no clock radio in the room on the nightstand The employees did absolutely nothing to make anything right!

As a Diamond member of Hilton Hotels, this was our first time booking in this venue, and it was a disappointment , primarily because Services here are so horrible, anything what we ordered or asked weren’t made available for us, they never answered the virtual app or responded any of our calls to the lobby, and even when I walked to them to the front desk asking what I needed, they always said I will send it to your room and never happened. Rooms are new and nice but they were not cleaned properly either because I found dirty laundry and underwear from last occupant in the closet. They need to much to improve for us to stay here again.