Hotel 48Lex New York

Excellent location. Rooms are clean and surprisingly large. The staff at the front desk is extremely attentive. Rachel & Lena are awesome to deal with. Great places within short walking distance and the rest is a cab ride away. Have stayed multiple times and will stay again next time in NY.

Elevators did not work and we were staying on the 15th floor. We were told ALL DAY that the chief engineer was working on it. The guy at the front desk was very kind, calm and offered apologies. The lady was also calm but I felt like there was no empathy that we had to walk up and down 15 flights of stairs with luggage. When we were heading down to check out, there was a sign and a phone outside the elevator on the 15th floor to call down to the lobby because 1 elevator worked and they would have to send it up, BUT the phone didn’t work… I went back into the room to call the lobby and noticed the phone had no cord! I had to use my cell to call the lobby. When I told the same lady at the front desk, you can tell she didn’t care at all. Didn’t even fake an apology. Typically if anything inconvenient happens at a hotel, they always try and accommodate by maybe offering an additional breakfast coupon or a late checkout, etc. This place did not care at all. Didn’t even offer to have someone take our luggage. It’s really unfortunate because the room was nice, free wine and lounge was nice, the location was convenient and they held our bags before check in so we can explore. Won’t stay again.

I just checked my credit card bill and this hotel charged us an extra fee the day we checked out without any notice. It's a small amount, but it still should not have been charged. I booked directly through the hotel and was charged the full amount the day before we arrived. We did not incur any additional charges. This is addition to several issues we had at the hotel. We liked the room itself—we booked suite with a queen bed and a sofa bed. The space was small but very nice. But despite the fact that there were three of us staying there—my husband and I and our teenager—the sofa bed was not made up and there was no bedding anywhere in the room. We had returned to the room fairly late and sorting it out wasn't really on the agenda. They did send someone to the room, but because our teen was in the bathroom getting ready for bed and the space was cramped, we took the bedding and made up the bed ourselves. In the morning, the water coming from the shower was COLD. None of us could take a shower. When I let the (very nice) person know at the front desk, he said we should have called so they could have sent someone up to address it, but we didn't have time to wait for that. I would not recommend this hotel, nor will I stay here again. I wonder how many guests find additional charges on their credit card bills? Are they betting that people won't say anything because they're small charges?