Hotel Ai Reali di Venezia

From start to finish, everything exceeded expectations. The staff were truly outstanding and played a huge part in making this such a special and memorable stay. The hotel is in a fantastic location — just a 4-minute walk from the Rialto Bridge — making it the perfect luxury base for exploring Venice. Breakfast was excellent, with a wide variety of options and incredibly attentive staff. The suites are stunning — beautifully decorated with ornate ceilings, immaculate housekeeping, and every comfort you could need. I had the most amazing sleep feeling very refreshed the next day. If you called reception for anything, like a steamer or iron, it was brought to your room within minutes. There’s also a beautiful spa, which we didn’t have time to use on this visit — but we’ll definitely be returning and making the most of it next time! The team went above and beyond: they brought a complimentary bottle of Prosecco to my room for my birthday, arranged our water taxis to the restaurant, and even organised drinks for us to enjoy onboard. What really stood out was how the staff took the time to get to know us — chatting from check-in to departure, and offering great local recommendations throughout our stay. The service was exceptional, and the staff truly go out of their way to make your stay feel extra special. We will definitely be returning! Thank you

Although I wasn’t a guest at this hotel, I want to leave a review to express my deep appreciation for their outstanding helpfulness. I was staying at Hotel Alla Fava, located across the street, and arrived at 10 PM only to find the door locked and no way to check in. I received no response from the accommodation, and as a solo female traveler at night, this situation was extremely stressful. The staff at this hotel (unfortunately I don’t remember the gentleman’s name at the front desk) took a lot of time to help me. He made several phone calls trying to reach someone on my behalf. When no contact could be made, he actively searched with me for alternative accommodations and called around for availability. What touched me most was that he personally walked me to Hotel Aqua nearby to make sure I arrived safely. That meant a lot to me as a woman alone late at night. On top of that, they kindly offered me water and gave me tips for sightseeing in Venice. I want to sincerely thank the man at the reception who stayed with me and supported me for more than 40 minutes. Thanks to him, my birthday was saved and I’ll always remember this kindness.

We had booked two rooms in the superior category, expecting a comfortable and consistent experience for our family. However, upon arrival, only one of the rooms provided was of the superior category, while the other was located far from the first and clearly of a lower standard. We brought this to the attention of the staff immediately, hoping for a quick resolution. Unfortunately, no steps were taken to accommodate us, and we were neither reimbursed nor offered any form of compensation for the downgrade and inconvenience. This experience left us feeling misled and deeply dissatisfied, especially given the reputation and pricing of the hotel. We expected better hospitality and accountability. I hope this feedback is taken seriously, and that future guests are provided with the quality and fairness promised at the time of booking.