Hotel Alpha

Thank you! I mixed up the 1000 and 10000AMD bills at the reception, because they look pretty much the same. The staff returned it and told me to be careful with these bills. Thank you! They are very polite, nice and honest people! The rooms are clean and everything is just fine. Location is just fine. Wish you all the best.

My experience with Hotel Alpha was a nightmare. Firstly, I want to acknowledge the hotel for its cleanliness and beautiful spacious rooms. However, the staff completely disappointed me and left a bitter taste in my mouth. First and foremost, this hotel claims to be a four-star establishment, which I find to be greatly overrated. Parts of the staff is unfriendly and impolite towards guests, and the breakfast provided is mediocre at best. It seems that the hotel has significant internal administrative or managerial issues. I had a particularly unpleasant encounter with the hotel's laundry service. When I handed in my clothes for cleaning, I was surprised to be approached by an elderly lady asking for cash payment on my last evening. I had explicitly mentioned that I wanted to pay with a card since I didn't have any cash on me. The hotel staff informed me that cash payment was the only option for the laundry service and that it had to be made directly to the elderly lady. This struck me as very suspicious since clothes are usually dropped off and picked up at the reception and charged to the room. I requested a receipt for the laundry service, which seemed to agitate both the elderly lady and the receptionist. It was clear to me that this situation reeked of unprofessionalism. As a result, I had to make an extra trip to an ATM to withdraw cash, which unfortunately led to my card being blocked due to an ATM error. After approximately 40 minutes, I returned to the hotel, and somehow the issue was resolved, and I was able to pay with my card (!!!). However, when I expressed my dissatisfaction to the hotel staff, they seemed to have little understanding or concern for my experience. I was left extremely disappointed and with a bitter taste in my mouth, along with a blocked card in a foreign bank. Furthermore, despite the hotel claiming to accept card payments, it is not always the case in practice. I inquired about the identity of the lady who demanded cash from me since I had handed my clothes to the reception and expected to collect them from there. The staff informed me that she was a cleaning lady responsible for the laundry service. It is quite surprising for a supposedly reputable four-star hotel to have a contract with a cleaning lady for laundry services. In addition to these issues, I did not receive the requested invoice for the laundry service. Overall, this entire experience has left me deeply disappointed, and I will certainly never return to this hotel. PS: After reading the response from the hotel, I have decided to change my review from two stars to one star. You show absolutely no respect or common courtesy towards your guests.

I would not recommend to stay in this hotel. Mattress so hard as there is no mattress at all on the bed. The chair is also just upholstered, without any layer inside. No mini bar, no bottle of water in the room, no blankets. When I arrived at 5 pm I could not order breakfast for early check out at night. At 5 pm there was hot water with not strong water pressure, but at night when I was leaving there was no hot water at all in the shower. Thanks we had tooth kits and towels. And the most annoying were mosquitoes at night. We had been bitten all of us