Hotel am Badersee
Grainau · Germany · Am Badersee 1 5
About Hotel am Badersee — Luxury Boutique Hotel in Grainau
Hotel am Badersee is an exceptional 4-star hotel in Grainau, Germany. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, co working, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.6 / 5
The hotel is beautiful and clean, and it offers a beautiful view of the mountain. I stayed there for a business meeting. The room was nice and the bed was comfortable. I'm a vegetarian, so there were not many options for snacks, and when I informed the staff, they made vegetarian sandwiches for me. At lunchtime, they made sundae specially for me because there was no vegetarian dessert available for me. Thank you so much 💓
We enjoyed our stay! The staff is amazing and the location was wonderful! Thank you
I stayed at this hotel while attending a professional conference. While the facilities, cleanliness, and location were all up to expectations for a 4-star property, the overall experience was disappointing — primarily due to the staff’s attitude and lack of customer-oriented service. Every interaction I had with hotel personnel (with the exception of the bar area) felt unnecessarily harsh, cold, or borderline disrespectful. It created the impression that guests were seen as inconveniences rather than customers. Some examples: • At the restaurant, when I simply wanted to order a drink, the staff’s abrupt “Was denn?” felt unnecessarily rude. • While relaxing by the lake, I was shouted at from behind the bushes with “Hier ist Privatgrund,” without anyone even asking who I was. • When ordering a triple espresso, staff commented mockingly about drinking “too much coffee” — a personal remark that felt out of place and unprofessional. In a hospitality setting, especially one aiming for a premium clientele, the tone should begin with respectful distance. Personal interaction should be led by the guest, not imposed. Additionally: • The WiFi was barely functional. • There was no in-room freezer. • While there were premium pillow options, the default ones were not comfortable for sleeping. For the price point and advertised star level, I expected a much more respectful and welcoming experience. I’d strongly encourage the hotel to send a mystery shopper to evaluate guest interactions — they might be surprised by what they find