Hotel Ambrosiano

Overall, physically a nice hotel. Clean modern rooms with good amenities, a beautiful garden sitting area. FYI… you have to purchase something from the bar, even if only a water, to sit in the garden area. Internet 50/50… worked 1 day of 2. Service was tenuous at best, curt at times, especially in the dining area and bar. The hotel appears to make a substantial business catering to groups, but the staff comes off as annoyed and unduly burdened. It could be so much better. Update: Educational Trip for teenagers with teacher and parent chaperones. No inquiries or complaints to our group leadership in 2 days regarding the behavior or transgressions you alleged. Your response further emphasizes the point of my review regarding your hotel’s culture and attitude toward its customers.

I strongly do not recommend this hotel. If it were possible to give - a star, it is all minus 5. Dirty towels, cold, either cold or hot water runs, because there is no pressure it is impossible to regulate the heat. And in the morning when you are hoping for a good breakfast, you will hear a constantly screaming person from the hotel, he ran the whole morning and screamed at the hotel guests what they can take and what they can not. He did it absolutely without any respect, screaming and gesticulating. No one deserves such an attitude. Not to mention the fact that people paid for the hotel services. Think about it if you need this attitude, if you want to spend the night here. There are many other hotels in the area where you will be treated with respect and will provide excellent service for your money. Never again

After our two-week trip across Europe, this hotel stands out as the absolute worst experience of the journey. The rooms were incredibly small, dirty, and uncomfortable, with constant noise from outside disrupting any chance of rest. However, the real nightmare began at breakfast. The man managing their meager buffet station was shockingly rude, yelling at guests, berating them, and belittling them openly. Don't sit here, don't sit there, don't use this glass, don't use that mug, etc. Whenever food ran out, he would audibly groan in frustration and loudly complain about how much people were eating, as if providing food was a personal burden. The buffet mainly consisted of bread.. just a lot of bread. They had jam, ham, yogurt, and drinks. Some guests would get egg and hotdogs but not everyone is entitled which also irritated the old man. This is unacceptable behavior, especially considering guests have paid for these services. A proper, plentiful breakfast is the least they deserve to start their day after saving and planning for a vacation. Until this hotel addresses its many issues—starting with respect for its guests—I would strongly advise against staying here. Avoid it at all costs. Additional thoughts after hotel's response: The hotel's response to my review only reinforces their dismissive attitude toward customers, labeling them as "rude customers who do not understand." During our stay, my group was served eggs and hotdogs, but another group seemed to be denied the same. While I understand that different groups may have paid for different packages, how are customers supposed to know this without any clear signs or communication? Instead of addressing the confusion professionally, the hotel chose to label these customers as "rude" for something that wasn’t their fault. A simple sign or clear explanation could have prevented this issue, but instead, management resorted to name-calling and blame-shifting. This pattern is evident in many recent reviews, which highlight poor hospitality management and subpar customer service. Rather than addressing valid concerns, the hotel responds with an accusatory tone, further demonstrating their lack of care for their guests' experiences. This response only underscores how little effort is made to improve, making it clear that customer satisfaction is not a priority for this management team.