Hotel Apartamentos Baia Brava — 4-Star Luxury Hotel in Santa Cruz, Portugal
★★★★ 4-Star Luxury Hotel

Hotel Apartamentos Baia Brava

Santa Cruz  ·  Portugal  ·  Estrada Padre Alfredo Vieira Freitas Nº 277

3.8 194 guest reviews

About Hotel Apartamentos Baia Brava — Luxury Boutique Hotel in Santa Cruz

Hotel Apartamentos Baia Brava is an exceptional 4-star hotel in Santa Cruz, Portugal. Guests enjoy a distinctive experience combining world-class facilities including bar, fly fishing, garden, and more with the personalised warmth that defines great boutique hospitality.

Guest Reviews 3.8 / 5

Kateryna Nitsenko
★★★★★ Oct 2023

Wonderful apartment! Very cosy, atmospheric, quiet! A place you want to come back to! Thank you from the bottom of my heart to the staff! I am very happy to meet you! Very sincere! Delicious breakfasts and incredibly beautiful view from the window! Definitely recommend!!! I hope to come back to you again ♥️ Thank you from the bottom of my heart!

David Melo
★☆☆☆☆ Jun 2024

Review hotel ❗️Cockroaches, BIG Cockroaches 🪳and other bugs 🐜 ❗️The fridge just froze everything you have, because there is no door separating the fridge from the frozen. Also, there is a towel inside of the frozen. ❗️No WiFi in the rooms ❗️Some burned lamps, and other lamps flickering ❗️No sound insulation 🔇 ❗️The window from the bathroom doesn’t close ❗️The hotel WAS 4 stars, but a long time ago, not anymore for the current standards ✅Kitchen has enough tools to cook, but no microwave ✅Every day cleaning rooms, and changing towels ✅Free parking if you rent a car 🅿️ ✅Excellent view, you can see even the planes landing at the airport The staff are very kind, but the maintenance is totally disaster. After we spot a cockroach 🪳 in the bed we alert the staff the next day because there is no 24-hour reception (or no reception at all, just the place), we call the landlord but nobody answers. Unfortunately, I couldn’t sleep in bed anymore, and the light was always on to avoid a night attack. We give up using the pool, for the same reason, cockroaches and other insects swimming. 🏊🏼‍♂️ Booking provided an insignificant 26 Euros compensation, but it wasn't worth it, after two no-sleep nights. 😖 I recommend to rent a car unless you like to climb hills. Even if you just want to go to a supermarket or a restaurant, because in this spot you need to wait more than 20 minutes for a taxi/bolt. 🚕

Bartosz Moroński
★☆☆☆☆ Mar 2024

Extremely uncomfortable bed (wrapped in plastic under the sheet, old string bed). You cannot lock the apartment from inside (dbl lock doesn't work), of course the key is on electronic plastic card but you could see if you force it you will open the door (signs of someone forcing the door visible). No kettle in the room, minimum of utensils and Cutlery. Balcony doors very hard to open making huge noise. Cleaner checked me in, barely speaking English. Dirty pool, broken sunbeds thrown in the Corner (you can see everything from the balcony). The door to freezer in fridge doesnt close, so you have all your food frozen. NO WIFI IN THE ROOM, you need to go on corridor. I left after 1st night (and suppose to stay 5) to look for other accommodation. Not worth the money, spoke to owner about any refund .... No English!! Would not recommend to anyone. This place is old, need refurbishment and badly managed.