Hotel Arima & Spa Small Luxury Hotels

This hotel is truly exceptional. Every design detail is beautifully curated with a refined, minimalist aesthetic that creates a peaceful and elegant atmosphere. The restaurant offers excellent food with a wide variety of well-crafted dishes, and the breakfast buffet includes everything you could possibly want to start your day. I highly recommend staying here – it’s a perfect blend of comfort, style, and quality service.

A wonderfully architected hotel. Ecological and environmental ethos was a bonus. Spa is excellent, treatments even better (ask for Isabel for a sports massage, the best I’ve ever had!). Care and attention to the food was obvious and service at dinner excellent and when my steak was tough (although perfectly cooked) they bent over backwards to rectify the situation. Staff were lovely in the most part (I wish the staff at breakfast could be a little happier). My only complaint is that it’s in a business park so you are surrounded by office buildings with forest on one side. Made me feel I was there for ‘work’ not ‘play’.

I had high expectations for Hotel Arima given its affiliation with Small Luxury Hotels, but my experience was deeply disappointing. The air conditioning in our room was not functioning properly throughout our three-night stay. Despite reporting the issue multiple times, the room remained hot and stuffy, with a persistent temperature of 25°C. We were told the issue was fixed, yet nothing changed. A staff member even acknowledged that the room lacked proper ventilation and offered us another room — but only on the final night, after midnight. We were also promised that a manager would speak with us before checkout, yet no one was available. The service recovery was nonexistent — no follow-up, no compensation, and no accountability. We ended up sleeping in uncomfortable conditions for two nights, and had to relocate rooms late on the third. At this price point and under the SLH brand, I expected much better. Unfortunately, the hotel chose not to take responsibility or offer any resolution after my stay. I wouldn’t recommend this property based on our experience.