Hotel Asturias Medellin

Very nice hotel. The staff are absolutely wonderful. I left a valuable item in the hotel and only noticed when I went to Cartagena. The staff did their very best to get it to me, and I was delighted when I received it. Exceptional service.

This hotel is located in one of the safest neighbourhoods of Medellin, The Laureles. If you are looking for any type of food or drink, google it and you will find it 3-10 minutes walking away from this hotel. For example, the famous Mondongo restaurant is 7 minutes walking in a straight line. Any type of Colombian or western coffee is 3-5 minutes walking away. The Unicentro Shopping Mall is 15 minutes walking away. The hotel decoration is amazing … I loved the fish tank and guest sitting area on the second floor. The daily free buffet breakfast was very good … average compared to other hotels. My only issue is that the lead servant insists on serving hot drinks by himself. He did not allow to pour my own coffee. Oh… I forgot … the coffee is tasteless … hence, I opted to hot chocolate. The room is clean … the bed cover had a stain on it. There is an air condition unit and TV. There is a mini fridge. I liked the washroom despite the awkward shape. My biggest two issues with the room are: there is no Safe 😢 … and the room does not have windows and when you turn off the only light in the room which is the ceiling light, it is very dark and you cannot see anything. I encourage the property management to add a safe in the room and add a table light. Maybe property management needs to sleep a night in the room to live my experience. The reception staff were very friendly. Though, no one speaks English.

We had a good experience last time 5 years ago but now the employees were different and some of them had a rude attitude. Every single day, we needed to ask to update our key on the front desk. I asked to one of the receptionist to get me a taxi for the next day and she didn't pass this information to the next one on turn. Apparently they knew when we were back in our room to ask for cleaning it, we were out for many ours and inmidiatly when we were back, the housekeeping lady knocked on the door to ask for the service. The best thing there is the breakfast.