Hotel At the Green Grape

I've stayed here on two occasions and it is a great hotel. The rooms are nicely decorated with an old style design. The hotel is in a good location near the castle. The breakfast has a really nice selection.

I had a great stay at the Hotel At the Green Grape. The location is perfect. It is a short walk from tourist locations like Prague Castle and the Charles Bridge, but the street was quiet and calm. I'm also glad I stayed in Malá Strana rather than the Old City, as it was a less crowded but still beautiful and central. The hotel itself was also great. The historic building had a lot of character, and the room was very clean. It was updated, with heated floors in the bathroom. The included breakfast is at the sister hotel just across the street, and it was also very nice.

I had a very disappointing experience with this hotel that I feel compelled to share. Due to an unexpected and serious emergency, I was unable to use my reservation. I immediately contacted the hotel, explained the situation, and requested a partial refund or a change of dates, hoping they would understand and show some empathy. Unfortunately, despite the gravity of the situation, my request was flatly denied. The lack of flexibility and compassion shown by Lukas Krajicek, the General Manager, was extremely frustrating, especially considering the unforeseen nature of the emergency. While I understand there are policies in place, it’s disheartening when a business doesn’t consider the human element or show any leniency in extraordinary circumstances. I was hoping for a more understanding approach, especially given that I had to cancel under such serious conditions. This experience has left me with a negative impression of the hotel, and I would advise potential guests to be cautious and consider the policies of this hotel carefully before booking.