Hotel Austria & Bosna

I had a disappointing experience during my stay. The service was lacking, as there was no one available to assist with luggage. On the first night, we expressed that our room was small, but the staff informed us that there were no larger rooms available according to the map. Additionally, when I called the reception to request water on the second day, I was told it was time to check out. Overall, I felt that the service did not meet my expectations.

My experience at this hotel was extremely disappointing and far below the standards expected of a five-star property. • The room was very small and, worse, not clean upon arrival. • The bathroom was unhygienic, with visible dirt and poor maintenance. • Housekeeping was inconsistent and unreliable — the room was not cleaned daily, and I had to request it multiple times with little to no response. • The bed linens and pillows were clearly not clean, and extremely uncomfortable, which made it difficult to sleep. • The air conditioning did not work properly, and instead of cooling the room, it blew warm air — a serious issue, especially in hot weather. • The reception staff were unfriendly and unhelpful, showing no interest in assisting guests or addressing concerns. Frankly, this hotel does not deserve its five-star rating — I would rate it two stars at best. I do not recommend it to anyone seeking comfort, cleanliness, or professional service. This was by far the worst hotel experience I’ve ever had, and I will certainly not return.

I had a very bad experience at this hotel, and I am really disappointed. Unfortunately, somebody reserved a single room for me in there (room no.101) directly next to the elevator. The room was so small, unclean and the smell was so bad and untolerable. The carpet was not clean at all. I arrived very late at night after spending more than 14-hours in airports & flights. I was so tired that I could not leave this hotel and look for a better one. I went to the receiptionist asking him to transfer me to another room better than that one. He was so uncooperative and careless telling me that the cleaner person said it is clean. In fact, he offered to give me an air-refreshener for the bad odor in the room which is a bad solution. Although I was exhausted and needed to sleep, I could't. I waited till early morning then I left the room then the hotel. They really ruined my vacation. I DO NOT RECOMMEND IT AT ALL.