Hotel B Unique

I was there for five nights with my special guy to celebrate my birthday and being together in a very romantic place. We both agreed that we would come back here in a heartbeat. Everything about it was magical – the staff (special gracias to Marcela, Faustino, Marbella, Rodolfo, Gabriel, Maria and so many others for making this such a special time). Our room was fantastic with a view off the balcony right over the ocean, and we just loved sitting in our chairs outside - and even dancing under the stars there. It was also especially wonderful to have one room service breakfast included. The food was delicious, light, and healthy, including the buffet breakfast that came with our room. It was also very helpful to have the Island Divers desk right there on the property. Cozumel has a very special vibe/magic - maybe it is the goddess Ixchel who watches over everything – but it is definitely a very powerful place..

Our snorkel excursion got cancelled for weather so a day pass here was our "plan B" and it was a fantastic experience. Food was great, service (Rodolfo) was amazing, location was a bit outside of town but that means it was quiet and relaxing. Snorkeling was great, saw squid, a small ray, tons of fish and coral we haven't seen in the south... Made me want to come back for a full stay next time. 10/10 would recommend.

Review: Disappointing Stay at B Unique Cozumel – Poor Service and Overcharging We stayed at B Unique Cozumel expecting a peaceful and relaxing getaway, as we specifically booked the Adults Only section of the resort – which is clearly more expensive than the family side. Unfortunately, the experience did not match the expectations. Despite the Adults Only booking, there were constantly children at the pool area, as it's located right next to the restaurant which is open to all guests. This completely defeats the purpose of paying more for an adults-only experience, and it was both disruptive and frustrating. To make matters worse, we experienced a serious case of overcharging at the hotel restaurant. We were initially given the wrong bill, which we accidentally paid. While still at the restaurant, we noticed that we had been overcharged by nearly 50%. The staff claimed they would cancel the original payment and had us pay again the correct amount. Despite these assurances, both charges went through and no refund was ever processed. Even worse, during this whole situation, we were asked for a tip not once, but twice, which felt shameless and inappropriate given the circumstances. We sent a formal complaint by email, but never received a reply. This lack of professionalism and complete disregard for guest concerns is unacceptable, especially for a hotel that advertises itself as premium. In summary, we felt ignored, overcharged, and misled. We cannot recommend B Unique Cozumel and would strongly advise future guests to be cautious – especially at the hotel restaurant.