Hotel Bania Thermal & Ski

We were really looking forward to returning to Hotel Bania after a great stay last year, but sadly, this visit was quite disappointing. The biggest issue was the ongoing construction - something we were not warned about at all before arriving. The noise starts early and continues throughout the day, making it hard to relax or enjoy any peace between visits to the pool or spa. What made it more frustrating is that there were no special offers or spa discounts, which might have helped balance out the disruption. We also found it uncomfortable that swimsuits are optional in some of the hotel guest pool and sauna areas - this wasn’t mentioned anywhere in the booking info, and it really should be, especially for families or international guests unfamiliar with this setup. Another unexpected downside was the dinner hours, which are from 2pm to 5pm. That’s quite early, and it would make much more sense to extend them to at least 6:30 or 7pm. Last year’s stay felt peaceful, well-organized, and worth the cost. This time, it felt like a completely different experience. For a hotel that promotes itself as a relaxing mountain retreat, the lack of communication and current conditions were disappointing. At the very least, pricing should reflect the reality of the stay.

We recently stayed at Hotel Bania and unfortunately, our experience was disappointing. One of the biggest issues was the lack of any warning about the major construction taking place on the property. The noise is constant throughout the day, making it nearly impossible to relax between pool sessions or enjoy any quiet moments in the room or on the balcony. Additionally, there were no special offers or discounts available at the spa during our stay - something we would expect at a hotel positioning itself as a luxury wellness destination, especially under current circumstances. Another important detail that was never mentioned prior to booking is that swimsuits are optional in certain hotel guest areas, including the pools and saunas. This could be uncomfortable or surprising for families or guests with different expectations. Dinner hours from 2pm to 5pm are far too early and inconvenient for most guests. Extending service until 6:30 or 7pm would make a big difference and price per person is ridiculously high. Given all of this, the disruption, the lack of transparency, and the reduced comfort, the pricing feels unjustified. We strongly believe guests should be informed ahead of time, and rates should reflect the current conditions. Disappointing overall for a place we fell in love last year.

We were very disappointed to arrive to a massive building site and demolished part of the hotel - hideous! They are down to only one evening restaurant contrary to their website when we were booking. One of the restaurants recommended to us had been demolished as part of a wing of the building. We would NEVER book a hotel at such a huge cost if we had been told what was going on - but we weren’t told and it was too late to find alternative accommodation for our group of eight! We’ve lodged an official complaint asking for compensation but that has fallen on deaf ears. This huge building work (they are apparently building a shopping centre (?) is going to take a very long time and people should be advised so that they are able to make an informed decision. Never again!