Hotel Bellas Artes

Service can be better; 1. Reception is all about very young people. ( They are super nice but sometimes forgetting that they are the front desk of a 5 star hotel. We caught them laughing to sthg many times while we were passing by). May be a bit more professionalism which we all need in our jobs. 2. If you ask for towels, they make it a deal and bring it in couple of days and this is definitely not good or ok for a hotel at that level. 3. Worths the money, if they keep it how it is right now.

Disfruté mi estancia aquí, la habitación fue bonita y el hotel era limpio. La gente que trabaja aquí podría ser más acogedora y considerada con gente que aprende español y no ser grosera cuando se le pide que hable más despacio. I enjoyed my stay here, the hotel was clean and the location was good. But the staff was pretty rude one morning when I asked if there was coffee in the hotel in Spanish, the lady rudely responds “que?” and sends me to a closed cafeteria on the 2nd floor. I go back and she tells me to get coffee outside of the hotel.. Not sure why that whole thing was necessary. Time occurred: Morning of Sunday 13th of July. The pretty lady working the front desk. Would probably stay here again despite the one bad experience, it’s a nice hotel

Disappointing Front Desk Experience Ruined the Stay The room at Bellas Artes Hotel was fine—clean and comfortable enough for a short stay. However, the front desk staff, particularly Arturo, made the experience frustrating and unpleasant. I called with a simple question and was shocked when Arturo hung up on me mid-conversation. This kind of dismissive and unprofessional behavior is unacceptable, especially at a hotel that presents itself as upscale. To her credit, Sandra was far more courteous and helpful when I called back, but the damage was already done. As someone who travels frequently, I’ve never experienced such blatant disregard for a guest. A hotel’s front desk is its first impression, and unfortunately, Arturo left a very poor one. Because of this experience, I would never stay at Bellas Artes Hotel again—and I would not recommend it to others. Customer service is just as important as the room itself, and in this case, it fell far below expectations. I hope management takes this seriously, as this is not the level of hospitality one should expect in a city known for its warmth and professionalism. ------------------------------------------------------------------------------------------------------ 29July2025 In response to your reply: Dear Hotel Bellas Artes Team, Thank you for your reply. That said, I found it disappointingly generic given the seriousness of my complaint. What I experienced goes beyond a minor service lapse — it was a blatant display of disrespect from a front desk staff member whose role is to represent the hotel and assist guests. If Arturo is unable or unwilling to serve customers with basic courtesy, especially when the request is urgent in nature, he should not be in that position. You already have my phone number and email on file. I am open to discussing this further, but given the nature of my complaint, I will not engage in that dialogue over a public forum. Please reach out directly. I sincerely hope this matter is taken seriously and not brushed aside as a “slip.” Best regards, Ramon P.