Hotel Blackhawk Autograph Collection

This is a very beautiful hotel. I stayed here for two nights and everything was perfect from check in to check out. All of the staff I encountered were very friendly and professional. When I checked in I was told I was upgraded and to my surprise when I entered the room, it was a full size one bedroom apartment with full kitchen, washer and dryer. It was very clean and spacious. The lobby is absolutely beautiful and is decorated very ornately. It has an old world luxury feel that well represents the time period from when this hotel opened. The location is great and right in the center of downtown Davenport. I would highly recommend staying here if you're visiting the quad cities.

I stayed here for a week with my wife for our wedding. This is supposed to be a 4 star hotel. Our experience here was far from a 4 star experience. 1. When we arrived after a 15 hour drive to check in at 9pm, we were told by the front desk staff that they did not have a room for us for that night. I booked our hotel an entire year in advance for the week and submitted payment already. The payment was non-refundable. They said that their "system" allowed people to overbook rooms and there was nothing they could do about it, but they had no room for us. They offered to have us stay in the double tree for one night, then transfer to our reserved room the next day. After some discussion about how that would be unacceptable, they eventually offered for us to stay in a room that was out of service because the air conditioning did not work, but the rest of the room was in working order. They told us our first night would be refunded. We accepted. We stayed in the non-air conditioned room with the windows open the first night, then were transferred to a new room the next day. The front desk staff put us in a room that was larger than what we originally booked and did not charge extra for the larger room. I did not ask for this larger room, this was offered to me as restitution for the inconvenience of the previous night. However, I did not receive a refund for that first night still. When I went to check out, I informed the front desk. The front desk staff was a staff member that I had not interacted with yet. He insinuated that since we were put in a room that was larger than what we originally paid for, that we were given a great deal but that he would speak to the manager to see what could be done about the refund for the first night. I have yet to hear back from anyone and I still have not received a refund for the first night. I have never stayed in a hotel in which I have prepaid and reserved a room in which when I arrive, say that they are overbooked and no longer have a room for me. For this to happen at a 4 star hotel is unacceptable. For their "system" to allow guests to overbook is a technical error that a 4 star hotel should certainly correct. Additionally, if for some reason this does happen, they should call guests in advance before they arrive to inform them of the situation. I booked this room a year in advance. Just because I arrived latest to the hotel, I was the guest that was told they did not have a room for me. First come first serve at a 4 star hotel is insane. 2. The hotel management is not paying for routine maintenance on the hotel and it's glaringly obvious. The inside of the hotel when you walk in is beautiful, but there are several things that are broken that the hotel simply isn't fixing for whatever reason. Here are some items that are broken that would be very easy fixes but that the hotel has decide to not spend money fixing: - Almost all of the ice machines on each floor are broken. The hotel is aware of this as there are signs on the machines indicating that they are out of order. - The gym equipment in the gym is out of order. The weightlifting pulley system is broken and there is only one bench that is torn and has duct tape holding it together. - There is a bowling alley in the basement of the hotel. We booked 2 VIP bowling lanes for the night after our rehearsal dinner for our family and friends. The lights in the VIP lanes did not work. The screen to add bowlers to the lane was also not working, so I had to ask the bartender to manually add our names. The bartender was aware that all of these things were broken, but stated that management had not yet fixed it. 3. As expensive as it is to stay at this hotel compared to less expensive hotels like the Holiday Inn and other chains, it's simply not worth it. At the large chain hotels, there is complimentary breakfast, the gyms typically are in better working condition, and you won't be told that your reservation is no longer honored because the hotel had poor planning.

We went twice this weekend. Once on Saturday night and then again for brunch on Sunday morning. The service on Saturday night was spectacular and the food was fantastic. Sunday was a bit different. The food was great but the bartender was completely absent, served us warm drinks, and the manager just sat at the bar with presumably his wife or girlfriend not attending to anyone. 10/10 Saturday 3/10 Sunday.