Hotel Bordoy Don Antonio

excellent hotel very helpful staff excellent service and food conveniently close to town free shuttle bus during daytime easy down hill walk in the evening with excellent taxis for the return trip

We stayed in this hotel for 6 nights and we are satisfied in general. Overall, it's a hotel with a very pleasant atmosphere. The staff (receptionist, restaurant staff, cleaning ladies ) are very friendly and helpful. The room where we stayed was clean, very big, and the view from balcony was stunning!! The variety of food was excellent, and the taste was also impeccable. There was not a single thing that I found unpleasant. There are four shuttle buses a day from the hotel to the beach. We wanted to take the 10 o'clock bus, but it was too crowded and we couldn't get on (there were others who couldn't get on either). The bus is too small for the number of people waiting. Therefore, I think it would be a good idea to increase the number of buses, especially during the peak season.

Stayed 2 nights in this hotel. One night very pleasant and one night is terrible. This hotel has no air conditioning in some season. At the first night, when we arrive the room, we have found that the room is very hot with the air conditioning not working. Asked for help from the reception and was told there is no air conditioning at the moment as it is not summer (5 May). At that night even if we open the window the room is so hot and got no airflow and we are sweating and just can’t sleep. However, in the second night (6 May) the air conditioning is suddenly turned on for the whole hotel (maybe too many guest complain about it?) and the experience is completely different and is much more comfortable. We asked about this again when we check out and the hotel reception told us they have only one air-con only can provide heat or cold air, while at the 5/5, there are 50% guest wants heat and 50% want cold so they have to choose one side and obvious I am the side that being sacrificed. And the second night they are able to turn on it that’s the most weird thing. From a customer point of view this is just ridiculous, especially for a newly renovated hotel how they cannot find out this problem before. This is just a very terrible experience and ruined our night as we didn’t expect this from a four star vacation hotel. Besides the air-conditioning problem, other things are just nice and fine. The room is newly renovated, clean and spacious. The breakfast is good and the staff is nice too. We got a surprise birthday champagne too. However the only air-conditioning problem has completely ruined the whole experience no matter how good the other things are. If you are coming in spring or autumn or early summer, avoid this hotel if you are sensitive to heat as there will be no air-conditioning according to them. If you are coming in winter or summer (when they have enough hot or cold weather for the air-conditioning), this is a great and nice place for a vacation.