Hotel Boutique Quinta das Videiras

Fantastic place. A real boutique hotel where every detail is taken into consideration. Staff is incredibly friendly and helpful, the architecture is fantastic and it’s a little piece of heaven in the heart of Lagoa, in middle of the island. Really recommend. The view from the windows is not great when it comes to seeing the direct neighbors but honestly it doesn’t matter this place was incredible. The only downside is that the restaurant is not open on Sunday nights. Better know in advance but plenty of choice around.

One of the best hotel experience I ever had. Just absolutely impeccable and the most friendly service you can imagine. But also great rooms and a really good breakfast. You just feel like you have nothing to worry about. We are also absolutely in love with the area of Florianopolis the hotel is in. It feels very safe and the beach town vibe is just great. Just always carry an umbrella, the weather is unpredictable. But in our case that was good, 3 rainy days - according to the forecast - changed into very sunny days. We will absolutely come back!

Place is nice, location is not ideal (far from beaches and surrounded by noisy establishments), customer service was terrible: - they were not able to provide us with a mean of transportation or a contact to rent. Their best proposal was to walk 30 mins under the sun. NYE is apparently tricky for vehicle rentals in Florianopolis, but they could let clients know in advance or have some emergency contacts to bring in at least a bycicle - ⁠they utterly ignored our request of a spa treatment availability. Just did not reply to our message - ⁠they served us breakfast at 7.40 when we specifically asked to be served at 7.15 given we had a flight to take (which we almost missed). They did not even apologise - their payment system did not work and given the time rush, they had to send a payment link and chased daily again without apologising. Charged two bottles of water which should be complimentary in this kind of establishment