Hotel by GastroID
Sarajevo · Bosnia and Herzegovina · Nikole Kolumbica 78
About Hotel by GastroID — Luxury Boutique Hotel in Sarajevo
Hotel by GastroID is an exceptional 4-star hotel in Sarajevo, Bosnia and Herzegovina. Guests enjoy a distinctive experience combining world-class facilities including garden, restaurant, room service, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.3 / 5
I found the staff very helpful, breakfast was topped up with fresh items, anything you wanted they would make it fresh. The rooms were clean and spacious. Very friendly staff. Private car park under the hotel. Restaurants service open until 11pm, food very traditional and tasty. Would recommend it.
Really good restaurant. Celiac safe, everything can be made gluten free and they have separate kitchen. Staff is veary pleasant and contamination aware. Big recommendation!
Honestly Im schocked by the high reviews. This is the worst "hotel" i have ever been. Its basically 2 hotel, a 4 and a 3 star one on the same building, same reception. Probably people reviewing the 4 star side on this page. The 3 star hotels name is nowhere to be seen by the way. Only the 4 star. I wasn't there so I dont know how it is but im sure this got good reviews because people mistakenly reviewing that here. The 3 star is not a hotel..not 3 star, i dont know what it is. Its the most disgusting place i have ever been at. We got the rooms, for this hotel, you have to go through the restaurant, there is a small door behind a wall, hidden. Few steps of to the corridor, extremely dirty carpets and walls. Then there is 2 sides of even this 3 star side. One is a really old dirty 4-5 rooms area with very old beds, ceiling with brown spots, brown very dirty carpets. Bathroom tile grout is black from dirt. Sheet was dirty, in the chest of drawer there was a plastic spoon, a wooden fork and a zip end. The other room we had is the same style, old furnitures, even my grandparents had better ones back in the days. Same black and dirty tile grouts, dirty window sills, and the most shocking, the chest of drawer. We found invoices and papers from 2024 and 2023(!!!!) laying in there, covered in some disgusting brown stuff. So assuming it wasn't even touched/opened in at least(!) 2 years, nor cleaned. Wemt down to the reception, immediately asked for another room. One guy came over, he entered the room and asked me what is the problem, he doesn't see any(!?). I couldn't believe it. I told him, he pushed his face into the duvet and towel to sniff it and he says its cleaned. I told him to look around and pointed out everything. He was confused and he said he calls a cleaner. I told him we want another room, not a cleaner, because cleaner obviously won't start to deep clean the carpet and paint the whole wall and ceiling, but if they dont have other room, just give us the money back and we can find slmething else. He took me to the other part of this 3 star corridor, with slightly newer rooms and showed us another room that he can swap for. He was helping, so at least he was okay and immediately helped us. It was definitely cleaner, but still dirty to be honest. We took that room. One of the bed was extremely squeaky we couldn't sleep properly. Like I'm not exaggerating. EVERY. SINGLE. MOVE. ive never seen such "matress". By the way the beds were the same kind as in the other room. Bathroom door was built in quite carelessly. The window which is at the shower btw, has no milky glass so if someone lives on the upper floor in the surrounding houses, they can see in. Luckily no more than 2 floor houses around it, but still. Bathroom has no hangers or anything. There was an power extension in the room, i removed it from the plug, and plugged it in next to the bed. It exploded, i threw it immediately. I nearly sh.t myself, Im not gonna lie. We could cry but we were very tired, travelled 24 hours so we needed sleep. Walls and windows are paperthin, even in the bathroom. Oh and nobody came to clean the rooms while we were outside. Mindblowingly bad. I've heard from another guest that he didn't even have window(!) in his basement room and had to leave after few hours because there was no air. I think the only good thing I can think of was this men who helped, and the breakfast, it was actually okay.