Hotel Carlton On The Grand Canal

Fabulous location just opposite Venezia Santa Lucia railway station. Rooms are small however beautifully decorated. Bathroom good however we had issues with sink and the door would not close. The sink issue was sorted quickly. Breakfast is buffet and has a mixture of hot and cold food . Overall perfect location to spend few days in Venice.

Carlton on the Grand Canal, Venice – Mixed Experience The hotel has a great location right on the Grand Canal, and the staff were friendly and helpful throughout our stay. They resolved a booking issue quickly and made arranging a gondola ride and water taxis easy. That said, several aspects didn’t meet expectations. The room showed signs of wear (water damage in the bathroom) and was only set up for one guest. We had to request extra towels and amenities. Breakfast was disappointing—limited options, cold and overcooked hot food, and a crowded, noisy atmosphere due to overbooking and allowing outside guests. It didn’t feel relaxing at all. The rooftop terrace bar had potential but felt neglected. There was no music, lighting, or signage, even on nice evenings. It gave the impression it wasn’t meant to be used. Both the bar and dining options were overpriced for the quality. Overall, a beautiful location and great staff, but the stay felt underwhelming and not worth the price. Some improvements in service, upkeep, and guest experience would make a big difference.

We stayed at this hotel for one night and rented two rooms. Unfortunately, our experience was disappointing. Both rooms had an unpleasant odor upon arrival. Each room was only provided with one shower towel, despite our reservation clearly being for two guests per room. In one of the rooms, the toilet paper was not replaced. Additionally, both rooms were uncomfortably hot when we arrived, as the air conditioning units had not been turned on. We turned them on ourselves and waited for about three hours before contacting the front desk. Room 107 eventually cooled down to a somewhat tolerable level, though still not ideal. However, Room 106 remained uncomfortably hot throughout our stay. When we raised our concerns with the receptionist and noted that the lobby was noticeably cooler than our rooms, his response was that upper floors typically get warmer. He also mentioned a recent complaint from a group of six guests sharing one room, which he attributed to body heat. He acknowledged that the building is old and poorly insulated. The room temperature remained unbearable throughout the night, and we were unable to get proper rest. The outside temperature was in the 90s, but the thermostats in the rooms were outdated and lacked any temperature display. Based on this experience, I would not recommend this hotel—especially during the summer months—unless improvements are made to the cooling system.