Hotel Carolina Bacalar

We had a room on the first floor which was perfect. The access to the lake is great, they have everything you need (kayaks, vests, etc) provided for the guests for free. Rooms are well-maintained, clean, and the bed is so comfy. The restaurant has decent food, reasonably priced, but service is a bit hit and miss sometimes. We also preordered breakfast for 7:30 and the manager assured us it will be ready by then. Sadly it wasn’t, we had to wait for the food to be cooked and ended up asking for it to be packed to go. We were late for our boat tour and had to eat our eggs etc with hand as no cutlery was included. Overall this was good value for money. The lakefront area of the restaurant needs a net or some sort of tarp for rain and cover - rain, leaves, insects and bird poop will eventually season your food unexpectedly.

Hotel Carolina ….. Wish we didn’t have to leave. If you’re looking for accommodations close central and on the water this is your place ! A boutique style resort with amazing staff! From the moment we stepped onto the grounds you could tell the staff enjoyed their jobs and took great pride in what the hotel has to offer their guests. The staffs attention to detail ensuring customers needs were met was truly appreciated! Shout out to Juan !! There is an onsite bar and restaurant with very reasonable prices! Don’t forget to make use of the complimentary kayaks and paddle boards that are available for their guests. When we return to Bacalar, Carolina will be at the top of our list to say at.

This is a place you should avoid, we checked in and realized we made a mistake as soon as we see the property. We went back to the front desk and asked if we could get a refund for 2 out of the 3 nights and it was rudy declined, which we left without any money returned. Property details, -the waiter at the bar is helpful -admin/front desk very rude -cleaning products are unbearable -the pool is the smallest I have ever seen -the shoreline has weeds/lily pads, can't see anyone swimming there -the pictures on the web are not current -smell of sewer