Hotel Carpe Diem

We consider this to be good value for money, however, it was our first time in Gudauri (6 nights) and I can't compare to any other 4star hotel in the area. We booked directly, all amount was charged on arrival. Advantages: room with balcony was ok (nothing extraordinary, view is with mountains ofc), some staff are friendly and helpful (they arranged us an extra curtain as our window was right opposite of the sunrise), the access to the sauna (great after winter sports!) and warm pool was included, breakfast is okay (especially if you don't stay long), loud music from lifts stops at some point in the evening and it's quiet and nice, location is great (walking access to Soliko chairlift and longest green track of the resort, and away from more loud New Gudauri), it's warm in the room and water pressure in the shower is very good. Housekeepers hand out a small water bottle per person each morning. They also have a gear room for storage and locking boxes. The Montis restaurant serves delicious food, at least things we've tried were very good! Disadvantages: rooms and spa area could be already renovated... Spa lounges made of metal - that's not too relaxing. Also note that the hotel is FAMILY FRIENDLY and they ALLOW LITTLE CHILDREN TO THE SPA!!! Unfortunately, most likely you'll be listening to children playing and screaming in the pool while trying to relax. In other family hotels from my experience they allow 14yo or 16yo to the spa area. I didn't understand why shower in the room didn't have a door, so all water splashed outside each time. It was also a mystery why there was only one curtain in our room that couldn't cover the whole window when we arrived, although it was quickly fixed. Also, in our balcony in the room for two there was only one chair 😀😁 Some staff don't speak English or/and unprofessional in their communication (we received a call at 10pm from a receptionist once because she was sure that we screwed up some towels although it wasn't our room after all). Btw, I apologize for screaming at you, lady, I felt anxious after the call, didn't see you again to say that in person! Breakfast is repetitive and doesn't offer wide choice. Coffee machine constantly had problems, literally every morning people were lining up for coffee because they had to wait for it to be fixed. The Montis restaurant hall is rather small, so most likely you'll be sharing a table with someone else at breakfast. The menu of the restaurant is also limited, not many light healthy or vegetarian options for dinner.

Feels like it's due for a proper renovation and the pool was not very clean. The location is great, though, and the breakfast offers enough options.

It's an absolutely disgusting and unbearable hotel, cleanliness 0, food 0, inventory 0, there was clearly a mouse in the room. I'm also attaching photos, I will never come here again!!! The pool is cold and not heated, they bring food from the previous day! Don't believe the photos!!!!!!