Hotel Casa Ortiz
Ciudad Valles · Mexico · Ninos Heroes 450
About Hotel Casa Ortiz — Luxury Boutique Hotel in Ciudad Valles
Hotel Casa Ortiz is an exceptional 5-star hotel in Ciudad Valles, Mexico. Guests enjoy a distinctive experience combining world-class facilities including bar, garden, pool, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.5 / 5
Loved it! What a charming place hidden on a grubby side street in the middle of nowhere Ciudad Valles. Lots of small rooms in winding paths, none it seems are the same. Good AC, comfy beds, nice washrooms. Lovely little pool, good for a dip in the hot, HOT weather there. Staff are all friendly and attentive. Across the street is their restaurant (and more rooms, with playground equipment and tiki rooms and areas) which was fantastic. And they'll bring drinks across the street to you poolside for a small charge. Had dinner and breakfast there a few times, always good. We stayed there one night and then later in the tour we landed at a terrible hotel, but they made room for all 17 of us and we were back again the next night. The relief for all of us to be somewhere we knew and loved was palpable. Would totally stay there again in a heartbeat.
Nice and well-located hotel, spacious and clean rooms. One part is still under construction, making that area quite dusty. The swimming pool is nice, although the water is hot. Staff is mostly friendly except for one lady, who is the definition of grumpy and won't lift a finger for you.
Good hotel from the start. Rented three rooms for a family of six adults. Pleasant reception area. Friendly staff. Lots of eateries within a 5-15 minute walk including an Oxxo for ice, water, beer etc and a small downtown area. Rooms are air conditioned - just remember to close the bathroom door for a cooler room. The pool is a nice extra as well as the mangos off the trees. Hotel restaurant Kapul across the street is super convenient. Rooms vary in size and layout. Housekeeping does an okay job but never swept or mopped the floor. Only one towel was changed after requesting new towels. Wi-Fi Internet was often out so watching TV (Netflix) sometimes not possible. Overall - the hotel was pretty good. It was cute, quaint and we felt safe. Take in consideration Ciudad Valles is a small town in a developing area. We used the hotel as a launchpad to our tours and water adventures so it served its purpose well.