Hotel Casa Real del Cafe
Coatepec · Mexico · Zamora 58 Col. Centro
About Hotel Casa Real del Cafe — Luxury Boutique Hotel in Coatepec
Hotel Casa Real del Cafe is an exceptional 4-star hotel in Coatepec, Mexico. Guests enjoy a distinctive experience combining world-class facilities including restaurant, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.4 / 5
One of the best experiences I ever had visiting this hidden gem
The hotel is located in the centrer of the town, it is really cozy and confortable. The breakfast is continental and I think it is ok. The pictures of the rooms look way bigger than they actually are, the single rooms are small but not something that is uncomfortable. I liked them. Unfortunately, we had a couple of issues. First night, we couldn't sleep because of the hear since there is no AC and the rooms are very very hot, we were moved to one of the lower story room and we had a issue with bug bites, the second night we woke up with a lot of bug bites in our legs, my wife even got severe ampoules from the bites. I am attaching some pictures of the bugs we found in the bed, we spent an hour checking the bed and even cleaning so we could sleep. The water is either too hot or too cold not in between. I hope this comments help to get these issues fixed, because the cost was not cheap.
We arrived here at noon and knowing we were early decided to patronise the hotels restaurant. As most travellers are we were tired and wanted to freshen up. At 2 we asked if room was ready, clerk said it was ready when we walked in. Ok...can we get in? Clerk said no, checkin was 3. We have travelled all over the world and own our own Airbnb and understand if a room is not ready but in EVERY case where it was they let us in. My wife asked to speak to manager...he was out and? early on as it's usually indicative of everything else. Give this place a pass