Hotel Casablanca
Durango · Mexico · Av 20 De Noviembre 811 Poniente Centro Historico
About Hotel Casablanca — Luxury Boutique Hotel in Durango
Hotel Casablanca is an exceptional 4-star hotel in Durango, Mexico. Guests enjoy a distinctive experience combining world-class facilities including bar, parking, restaurant, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.3 / 5
The room was first rate for a ~4 star hotel. I like it when hotels give you plenty of coffee. I stayed on the 5th (top) floor and had an amazing view of downtown and it's iconic cathedral. The bed was firmer than my preference. Breakfast service was very poor. I'd read a previous review about the poor food service and I wanted to have an open mind, but in truth, the wait staff is very lacking. Also, the food is not great, it's worth eating out on the street vendors.
My room on the 5th floor was good enough to sleep but carpet was dirty. Service was great everyone was very helpful and accommodating. Room service food is very good and pretty quick. The views were great. I felt safe waking to and from plaza. Very convenient to everything. The wifi connection was not good tho when trying to check in with family at the end of the night.
Terrible restaurant service. Be aware that if you sit in the lobby, servers will delay their service since It Is not their prime spot. It took us 2.5 hours to get breakfast which was not something fancy. I can honestly say It Is the worst service I have every had in my entire life. No comments for the rooms in the hotel.