Hotel Cases de Son Barbassa

Wonderful rural hotel in beautiful setting. Our room (in the Dart annex about 5 minute walk from main hotel) was lovely with a great pool for the four rooms in the annex. Food in the restaurant was great with lots of choice and the service was first class. We felt very welcome and at home.

Beautiful boutique hotel. Simple rustic chic styling , excellent food well above our expectation and friendly informal staff. Highly recommend for a countryside stay with beautiful pool.

Awful. Basically I left. The place is incredibly unprofessionally run. The owner was awful. The oven in the restaurant not working. The bedroom had no windows even though I’d booked a superior suite! I was treated like a someone they didn’t trust. They kept making mistakes but never apologised! I’d been asked to pay an online advance deposit at the time of booking which I did via the link I’d been sent. It came back as paid so I assumed that all was booked and in retrospect the hotel didn’t contact me to say otherwise. On my arrival at the hotel I was initially told that they couldn’t find the deposit paid hence the delay in taking the remaining balance although they took an imprint of my card. I was then told in the restaurant and later by the pool that they’d found my deposit payment! Then a hour later when I requested a drink they refused to serve me saying in fact they hadn’t found the deposit! By now I realised that I was better off staying somewhere else. So they lost out and I escaped what would have been a stressful two days! And lucky for me that my deposit hadn’t gone through. Their system problem! I’ve read their response to this review and all I can say is that they are blaming a client and not acting responsibly! I had no idea that they had tried to charge my card without my being present! I had been told that I could go to the reception after the pool to complete this. So of course my bank wouldn’t make the payment without me present to key in my security code! Even more unprofessional!