Hotel Castle Garden

My experience at Castle Garden Hotel in Budapest was great overall — the rooms were clean, the location is quiet yet central, and everything felt comfortable and welcoming. But what really impressed me happened after I checked out. I had accidentally left behind a bag with my training supplements — they’re expensive, but more importantly, they’re something I use every day. I honestly thought I’d never see them again. But when I reached out to the hotel, the reception was incredibly kind and helpful. They didn’t just tell me to sort it out — they actually offered to enter all my shipping details directly into the GLS system for me, and even called me exactly when they said they would to help with the payment. They packaged everything securely and kept me informed the whole time. Special thanks to Lili Dioszegi, who went out of her way to help me. Well Lili, you absolutely deserve it. This kind of care goes a long way — thank you again. To anyone considering this hotel: stop searching. Castle Garden Hotel is where genuine care still exists.😄

I can honestly say it is one of the best hotels I’ve ever been to. Rooms are clean and provide the highest comfort. In the bathroom you can expect beautifully scented cosmetics. We’ve been greeted with much needed coffee, while in the room there was a small treat waiting for us. The breakfast - pure perfection. But the most precious thing is the staff - professionals, who are really empathetic and always open to make your stay as pleasant as possible. Whenever we come to the Budapest, we will stay here.

The hotel has a great location, but has pretty low standards and should definitely not be considered a 4-star hotel. The heating in our room did not work properly so we had to use a small space heater, the room was not clean (lots of hair on the floor and carpet), and the front staff was not super friendly either. At breakfast, the juice machine was empty, water jars were not refilled and there were no tags at all on the food items (like what type of cheese or warm food you pick). Overall, the level of service was sub-standard, not something we would expect at this price point from a 4-star hotel. Again, great location, but we would not recommend this hotel to others.