Hotel Cerro Autograph Collection

A few of us enjoyed the pool yesterday. Great weather, drinks and food! Kaylynn was the bartender/server! So nice and accommodating. The only thing I’d suggest is having more alcohol options for mixed cocktails.

Choose this place 100% vibes are great The service was great ! David especially ! He went above and beyond. You can tell he takes pride in his work and really cares about people. Not only is he professional, but his warm and positive attitude makes a difference . He’s the kind of person who deserves recognition. He’s exactly the kind of person every team needs in leadership.

This is not a "boutique" hotel! I have stayed in beautiful hotels all over the world and this was a bad experience! We payed over $900 for a "loft" room which was dusty and dirty, looking into a bad looking courtyard. It must have been styled after a "friends" episode from the mid 90's and one of the beds had a candy wrapper on the sheets. This room needs major cleaning and a design make over so bad! The front desk was hardly recognizing us, no warm welcome or greeting anytime we walked through the lobby. Checking out we had to ask 3 times for the valet service to pick up our luggage. After going there in person the receptionist non apologetically snapped at us she just came back from lunch! Also there was a $60 Amenity fee for absolutely nothing. Crossed this one off my list!