Hotel Chalet Mirabell

We visited this hotel for the first time. We must say that it is a very beautiful hotel with a beautiful view of the mountains and the valley. The staff is very pleasant, helpful, friendly. The room we had was a Garden Suite. It is a nice spacious room with direct access to the garden. The room is cleaned daily. The cleaning lady is very helpful and nice. We really appreciated the division of pools for families with children and then a wellness and a pool for adults. The gastronomy here is at a very high level. A large selection of dishes. The dishes are very high quality and good. The restaurants are spacious and the staff is very helpful and friendly. The pool with a view of the mountains is something wonderful. We can only recommend this hotel. We are already looking forward to next year.

⭐⭐⭐⭐⭐ 5/5 Chalet Mirabell was truly an unforgettable experience. From the moment we arrived, the service was exceptional—attentive, thoughtful, and warm. The staff went above and beyond to make us feel cared for and welcomed every step of the way. The property itself is stunning, with breathtaking views and top-tier amenities. Everything was clean, elegant, and beautifully maintained. The food was outstanding—fresh, flavorful, and beautifully presented at every meal. The only minor downside was that our unit didn’t have air conditioning. Even with the windows open, it was a bit warm at times. However, the staff quickly provided fans, which made a big difference. It wasn’t a dealbreaker at all, and it certainly wouldn’t deter us from coming back. Chalet Mirabell catered to our every need and made our stay feel truly special. We can’t wait to return!

Bad Management, Worse Value I have similar feelings to many other reviews here, this is an especially poorly run hotel. They priced Chalet Mirabell in the ultra luxury price range(priced in the same range as Rosewood f.e.), but the difference between Mirabell and even “normal” 5 star hotels is stark. Following our stay at the Rosapetra(which was 1/4 the price), the difference between a functioning hotel and the rudderless Chalet Mirabell was especially striking to see. While the hotel was beautiful, any “detail” was basically terrible. Like other reviewers, my allergies were consistently treated as an annoyance and they kept making mistakes despite the severity of those issues, and the rampant flies felt like we were in a swamp as opposed to a 5 star resort. The food sat out for hours and seemed unsafe to eat. The “hot tubs” were cooler than the normal pool. We were nickled and dimed — they tried to charge 50€ for a ratty tote for example, on top of assorted 5-10€ charges for water/coffee (which should be included in 3/4 board) which felt especially shocking. These are just a few examples, but really any detail was not thought through. After complaining to reception we eventually found out that the owners manage the property directly… without a general manager!! Hearing this helped clarify why this experience was so terrible — the hotel is run by owners who have no hotel experience, and it shows. This felt like staying at an extremely overpriced airbnb with an incredibly inconsiderate host, but unlike with airbnb we had no recourse to get any refunds. The property really is beautiful, which is such a shame to see the wasted potential. Dear owners — please consider hiring a GM to fix the details, backing away from management as it clearly isnt your strengths, and lowering prices by 80%. Then, this hotel would be one worth considering among other options, but right now there’s absolutely no reason to stay here over an airbnb or hotel for a much lower price.