Hotel Ciputra Jakarta

Great hotel with excellent service! The room was clean and comfortable, and the staff was very friendly. There was a bit of a miscommunication, but Mr. Ki as a Dir of S&M resolved it right away, really appreciated his professionalism in solving the problem. Convenient location and delicious breakfast. Highly recommend!

Awesome place to stay. Food is great. Great city view, pool view. But the hotel is Old, and needs a little renovation. Felt water pressure was not enough. Fridge was empty. Even though non smoking rooms, I felt the smell from nearby rooms.

This is the third time I have stayed at this hotel, and I am very disappointed with the current service. The doorman did not help me lift my luggage, even though the doorman was not busy. And after checking in, I thought that after staying several times, there would be a free upgrade to a better room, but it turned out to be even worse. Firstly, the air conditioning is not cool, secondly the room is not very clean, the mattress feels like there is an animal biting it and it feels itchy throughout my stay here, the towels still smell and are not clean. Breakfast was busy but there were only a few waiters so there were empty tables that weren't cleaned, and the food that was finished wasn't refilled I think this is the last time I will stay here, the price is also expensive and not worth it