Hotel Clermont

I planned a girls trip for my bestfriend and I for her birthday. We only stayed one night but I wish we stayed all weekend. Valet greeted us right when we pulled up and gave us the run down on what the next steps were for check in. Front desk employees were so kind and helped us ring in her birthday with a glass of champagne as we were checking in. They were accommodating when I asked if I could drop a cake off prior to check in time, and they even let us check in early to help us save some time out of our day. The interior was absolutely gorgeous and learning the history of the hotel made it even cooler. The snack area (which included coffee, snacks, protein wraps, ice and water) was easily accessible. The bar was a nice dark speakeasy vibe which was enjoyable for an after dinner drink. Unfortunately we did not have time to eat at the restaurant, but we will definitely be back to do that. It didn’t take valet more than 5 min to bring my car around. The location was perfect for a day in Atlanta. Facility was very clean(the bathrooms, beds, floors, hallways, and even the gym). The outside noise from our window (which was a loading/unloading dock) was loud in the early hours of the morning, but being in a highly trafficked area, I did not expect to have complete silence and it was not a bother to us. Our experience was wonderful, we will be returning and I would highly recommend this hotel.

My boyfriend booked us a night at the Claremont to top off my first visit to GA in the city. Right from the start the service was exceptional at the front desk. I don’t recall the first young lady’s name but her and Ashley both were awesome. We had an issue with our tv not casting and they promptly sent Dante to help us out and he was not only a great guy but fixed it no problem. The rooms are such a vibe and the whole place had a great energy. The hotel it’s self was awesome. We had one issue staying here, on the rooftop bar. First off no drafts and the Bartender (young dude beard and glasses) was an absolutely jerk to us for no apparent reason. Immediately told me not to order the drink I wanted (which was wierd it appeared to be the signature drink) and my boyfriend even tried to break the ice with him which seemed to irritate him more. He wouldn’t even give us a name and I felt bad for the young lady working with him who was great and seemed to be trying to make up for his bad attitude. Dude should rethink how he treats people. 5/5 for the hotel and the nice bartender and because it was only one person in a handful of great service I am not knocking off a star.

The valet experience was extremely disappointing and ultimately led me to forgo visiting both the lounge and rooftop bar. On August 2 around 6 PM, the Caribbean gentleman working valet was rude and condescending. I’ve been wanting to visit the Claremont Lounge for some time and was genuinely looking forward to finally experiencing it today. Unfortunately, due to that initial interaction, I chose to leave. As someone who works in customer service, I have a strong appreciation for hospitality and professionalism.