Hotel Columbia Wellness & Spa

Loved the location of this hotel! The view from the restaurant on the 5th floor is beautiful! However, my son was staying in room 311, and he woke up after his first night surrounded by 5-6 bed bugs. He had been bitten three times. I understand that this probably happens in most international hotels. But when we communicated this to the staff, we were first told that we were mistaken and that they were mosquitos. We know what a mosquito looks like! Then we were told that they would change the sheets and not allow us to change rooms. My husband and I had to communicate that this was unacceptable. They finally let him change rooms. He and his friend were moved to room 411. When one of them showered in the morning, he found a dead bed bug on his bathroom towel. Thankfully we were checking out anyway that morning.

It is an unfriendly hotel for families with babies or for people with disabilities. The elevator was only one for all the guest of the hotel and breakfast on the fifth floor as a result, we had to wait for a lot of minutes until it comes and most of the time it was crowded! The most annoying part was that the staff didn’t help when they saw you with luggage, even though I was holding a baby and a stroller on hand! The receptionist was always on a bad mood with no obvious reason! To sum up, I do not recommend that at all as the hygiene was terrible to bathrooms and floors, with dust all over the place and cockroaches on stairs next to where we ate breakfast.

The hotel is a disaster. Where to start, as a mother of twins the elevator didn’t fit the stroller. No one came to help me go with the stairs even though I had my luggage with me. it’s dusty and dirty as hell. The floor is not cleaned the bathroom was full of other people’s hair . There were cockroaches on the floor next to the breakfast room. Also the staff was rude . The receptionist was not friendly, when I asked for an adapter as there were not available plugs on the room it costed 4€ extra. The windows couldn’t open, and when I asked for help they came into the room angry asking what the problem was. Finally there is only one elevator and it was crowded all the time let alone that it could not fit more than 2 people. I wouldn’t recommend it to anyone!